Online Metals
About Online Metals
We're an online retailer specializing in small quantity, cut-to-size metals and plastics with no minimum order. We ship to professionals and DIY enthusiasts anywhere in the world. Our Seattle location also offers free Order Pickup if you order online and live in the are...a. Just select "Will Call" in the shipping options and we will let you know when your order is ready!
Photos & videos
Location & hours
- Mon Mon 8:00 am - 4:30 pm
- Tue Tue 8:00 am - 4:30 pm
- Wed Wed 8:00 am - 4:30 pm
- Thu Thu 8:00 am - 4:30 pm
- Fri Fri 8:00 am - 4:30 pm
- Sat Sat Closed
- Sun Sun Closed
Reviews
Title
Review
Bad communication
Zero customer service. I placed an order in early September and all went well, but not this time. I placed a small order (#658993) on 10/10/12 and got a confirmation email which included this: "Need a UPS Tracking Number? We'll send that to you in a Shipment Confir...mation e-mail on the day that the material ships out. So, watch your e-mail inbox!" After couple of day with no such notification, I logged on to the site on 10/13 and saw that my order was still "in process." I then sent an email asking why? I got an automated message that said "We have received your request for more information. Thank you. We do our best to respond to all inquiries within 1 business day." It is now NINE days since I placed my order and I have received neither the item nor any communication. This is very dissapointing. I had thought I had found my source for metals for my various projects, but the failure to communicate is a real problem.
Small Quantities, No Minimums!
Great company to buy from and work for. Check us out!
