Paradise Bridal

This place was terrible and made my bridal experience so disappointing. I am spending a lot of money to settle on a dress that isn't what I really wanted or ordered for my wedding day. There was an error with the length of the dress ordered. Despite my file indicati...ng I am an exact sample length and the store confirming with the manufacturer on this before even placing the order, I received a dress that was too long and would need a great deal of alterations. They blamed the manufacturer on the mistake. Paradise tried to remedy this by telling me it "wasn't their fault" and that I would have to pay over $200 to hem the scalloped lace and add crinoline to shorten the dress. It certainly isn't my fault. As a business, shouldn't they check to make sure the correct dresses are ordered and arrive as they should? It seems like simple order inventory to me. Finally after telling them I would go elsewhere to get the work done and not give them more business, the manager (Cherise) said the store would eat the alterations costs for the length. When I came back for my second fitting, the dress shape had been dramatically changed as a result of the necessary addition of crinoline to the bottom. I went from absolutely loving the light, airy, and organic feel of my lace dress, to feeling like I was wearing this giant puffy bell at the bottom. Even though the dress is still beautiful, no bride wants to feel uncomfortable. I feel I am settling on the wedding dress and it isn't what I ordered or paid a lot of money for. The store tried to tell us a second time that we were responsible for paying for the alterations to the length. The receptionist questioned us in great deal as to which manager we spoke with before she would get someone for us to speak with. Cherise finally came out and tried to give us the run around again, saying now the work was done and wouldn't release the dress to us. I was nearly in tears out of frustration. Finally, we got it squared away because Donna also happened to overhead the situation. Everyone I have spoken to says this is very standard practice of Paradise Bridal. They try and force you to pay for things that we unnecessary or a mistake on their end. When I was there, a girl was crying because her wedding dress came in a size 6, not 16 like she ordered, and they were telling her there might not be enough time to order a new one. You're best bet is to skip the headache and disappointment and head to the better bridal salons on the island. My bridesmaid gowns came from Bridal Suite of Centereach and they were absolutely wonderful to work with!!! Read More

This place was terrible and made my bridal experience so disappointing. I am spending a lot of money to settle on a dress that isn't what I really wanted or ordered for my wedding day. There was an error with the length of the dress ordered...

Paradise Bridal is a NIGHTMARE! Their customer "service" is horrendous, they lie and, once they get your money, couldn't care less about helping you. They keep you on hold and everyone tells you a different story. Patty, my bridal "consulta...

Have you wondered why the wall on their facebook page is disabled and no way of commenting! Could it be because they don't want the reality of their horrible business manors to be revealed?! I'm sure you can figure it out on your own!\t\n\t\nI must agree with all the ne...gative reviews here, as my fiance is currently going through hell with these people. I wish I had done my homework of researching these unprofessional, heartless people before she dashing out money to them.\t\n\t\nOur wedding is only two weeks away and still no dress or RESPOND!!! \t\n\t\nFrom day one, she had told them that on March 15 she has shooting, and on March 1 they tell her that "Oh, you better change that date, as your dress won't be here by then!". How would you feel if that was you?!?!? \t\n\t\nI just hope to G-d for their own sake, they would deliver the right dress, right size, right alteration AT THE RIGHT TIME, or else I will make sure to do something that they will be forced to close their doors for EVER. Thanks to the power of the INTERNET!!!\t\n\t\nPerhaps, they could close their facebook wall, but, they won't be able to shut down every news agency in New York, every Blog and websites with reviews.\t\n\t\nIf (which I highly doubt it) the owners/managers of Paradise Bridal are reading these comments, they better get their acts together and either do business right or shut their doors closed for ever.\t\n\t\nThis is not a threat, this IS A PROMISE, and a man never breaks his promise. This I assure you.\t\n\t\nI will see you guys shortly at your horror store.\t\n\t\nStay tuned, as I will keep you posted on the progress. Read More

I had been looking online at dresses for months-learning designers, finding out styles I liked, etc. Dress shopping for me has always been a nightmare! Never finding the perfect dress for whatever occasion it might be then finding one and still being uncomfortable in i...t. So when I called and made this appointment I was already extremely nervous! Than a friend told me about the "horrible reviews" on the internet and I almost cancelled my appointment. If it weren't for my mothers excitment over dress shopping for her daughter's wedding, I would have. When I entered the store I was greeted right away & told an attendent would be with me in a moment. When we were brought in the back I saw my "dream dress" & told the attendent that was the one wanted. When I put on the dress I thought , this was it, until I got infront of the mirror, it wasnt the "one". Already feeling disheartened, I tried on my mothers pick, similiar to the styles I liked. Again, no luck, until the attendant turned to me & showed me a gown that wasn't ANYTHING like the styles I liked. She said to me your wedding is in the summer, right? I though-gee you already forgot?! But she very nicely said, just try it on you might be surprised. Boy was I ever!!! When I saw myself infront of the mirror I couldn't believe that was me. Not only did I feel like a bride but a confident on at that! She knew not only what I would be comfortable in but what would make me look beautiful! What I thought was going to be a horrible experiece turned out to be the best dress shopping day ever! So,in that age old saying "Never judge a book by its cover!" I even found the veil & head piece to match & the whole time my attenendant never once made us feel like we were rushed! You see the store was supposed to close 2 hours after my appointment but stayed open till we were done! I had such a wonderful experience that I can't wait till my next appointment with my bridesmaids!! Read More

I dont know how anyone could write a bad review for this place because I had a great experience at Paradise Bridals. I don't live close and was visiting my Aunt in the area. She suggested we stop in just to try some dresses on and see what I liked. As soon as we got the...re we were greeted and everyone was so nice. It turned out that you didn't have the style dress I was looking for. However Rosalie took the time to go on the computer to see exactly what I liked. Rosalie along with Cherise and Maria pulled out similar dresses to show me. Cherise and Maria were amazing! They made me feel so comfortable and had so much patience from start to finish. They both went all over the store finding dresses, headpieces and veils I would like. They made every bride in there feel special and as if they were the only woman in the room. Customer service in your store is by far the best I have come across in the retail industry. I actually purchased my wedding dress right then and there without even going to another store to look around. There are so many Bridal places in Nassau county I could have went to. The reason I chose to pick a place so far from me is because of Cherise, Maria and the rest of the staff. It's well worth my 50 min drive...When the store was supposed to be closing Rosalie took extra time to show my mother some Mother of the Bride dresses and make her feel special also. I'm a makeup artist and I can assure you I will be recommending Paradise Bridal to all my clients and friends in the future! Thank you for making such a special day even more special. Read More