Pawsatively Purrfect

Oh BTW my lab didn't ge t his head touched at all the the kid in highschool was so disorriented I wouldn't be surprised if he was high as a kite. Instead of him contacting the groomer to see what my dogs got done handed me the file to call her, he didn't even offer us the phone I had to use my cell phone.... To what disbelief the groomer didn't pick up....

I went in with my lab\terrier mix and a mini schnauzer I requested that the mini be bathed groomed with a mowhawk and his nails trimmed... My lab I requested a bath and to be shaved down due to the weather starting to warm up.As I'm filling out the paperwork to drop the...m off there is another pet owner trying to drop off her dog. I produced all my pets paperwork on shots and full medical history. The woman couldn't remember where she got her dogs shots so they couldn't do a verification. The groomer comes out and was asking her if she was sure the dog was updated on medical records. The woman said absolutely.... The groomer thinks about it for a minute and finally turns her away. Red flag number 1... If you have to think about putting all the others dogs safety so you can make a dollar your so wrong!!! So I leave my dogs come back in about an hour to check on my dogs and the groomer proceeds to inform me that my mini is another room with the leash on him BC he was being too aggressive and that I may want to go in their and take the leash off BC he could strangle himself.REALLY?!?!?! Red flag number 2. Then the groomer tells me that my lab wouldn't let her bathe him and all that got down was the haircut! OK?!?!?!? I asked if I could leave them with her BC I needed to go run an errand she said yes. I return in about thirty minutes she is not there anymore but there was a kid that looked like he was in highschool. I let him know I needed to pick up my dogs he says OK and tells me that my dogs were really bad and then prints out my receipt I look at it and it says 65 dollars? For a cut on one dog? He attempt to go find my dogs and he yells out to us sorry the dogs don't have the collars on them so he didn't know which one my dogs were. I look and I see my labs collar on a ledge on a door where my mini was earlier. I finally tell him that's my dogs collar and he goes gets my lab.Before he cones back out he tried to tell me that nothing got done with my dogs. I ask him then what did I just pay for if nothing got done? He finds the lab and he said oh she groomed him. Then he goes and get a my mini. Thank goodness I had called petsmart and they were able to fit my mini in. I go pick up the mini and not only was he bathed groomed nails cut ears cleaned and a note on my minis visit. "Such a sweet boy. He was a little nervous at first but once he warme up he did great!" I asked if he was good... They said he loves giving us kisses. My husband and I laughed.... And looked at each other that sounds more like him!!!! Read More

Rita and her staff were the worst mistake I've ever made! RUDE AND NOT ANIMAL LOVERS! After dropping off our dog and vacationing out of state they called us to come pick up our dog bc they said he was too aggressive. Our dog was a min pin and barely weighed 18 pounds. R...ita saw him before we left and assured us she knew the breed well and everything would be fine. Being hours away we had to make a last minute decision to have someone go pick up our pup. He ended up getting loose while they were getting out of the car and was hit by another car. Everything could have been completely avoided if this terrible company held up their end if the deal and did what paid them to do before going out of town. They will do anything to try and make a buck! Sold us the largest crate they had bc they said they were full, once we were in the back most crates were empty. WORST COMPANY EVER, DONT MAKE THE SAME BAD CHOICE I DID!!! Read More

I just love this place! They always take the time to have a chat with me when I drop Cocoa off for grooming, and they never push me into any "extras" like the big pet "marts". They also do safe, temporary dye, and what girl dog *doesn't* need pink hair?!

My english bulldog requires that he be 100% dry around his tail,ears and face.

They neglected to dry him 100% under his tail at his last appointment.

This resulted in a very painful hot spot at the base of his tail and a 175.00 vet bill.

They refused to pay any of the bill and will not take any responsibility for the problem they caused.

Rita and her staff are simply the best around for Gin-Gin's "Spa" day at Pawsatively Purrfect. I love the attention (Gin-Gin does too!) that we always get when my "baby" arrives for her new "do". If you are crazy about your pet like I am--you just can't beat this place.... Morgan is Gin-Gin personal groomer and he makes her feel really special. I never worry about how Gin-Gin will turn out, it's always purrfect... Read More