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About Petco
Petco pet store in Rogers offers pet supplies, nutrition and services including Full-Service Grooming, Dog Training, Hospital, Aquatics Department in one convenient location. Local pet parents can shop everyday essentials while getting guidance from knowledgeable partne...rs. From trusted pet products to expert services, Petco in Rogers helps make caring for pets easier with a welcoming space designed for pets and the people who love them.
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Location & hours
- Mon Mon 9:00 am - 9:00 pm
- Tue Tue 9:00 am - 9:00 pm
- Wed Wed 9:00 am - 9:00 pm
- Thu Thu 9:00 am - 9:00 pm
- Fri Fri 8:30 am - 9:30 pm
- Sat Sat 8:30 am - 9:30 pm
- Sun Sun 9:00 am - 8:00 pm
Reviews
Horrible store
I called about seeing if I could bring in my rat to be put up for adoption. Whoever I talked to, I believe Kim, failed to mention that I needed to bring a cage for her. I only brought her in a small travel cage. When I got there, I was not greeted. Nobody asked me if I ...needed help. Kim told me I needed to have the rat in her cage because apparently "he's huge." She was very rude, did not treat me with respect, and looked at me like I was crazy. As an employee of Petsmart I know for a fact that this is NOT how you treat customers and animals. So thanks for nothing, you will never see me in your store again. And anyone that thinks they might want to go to petco, will be told not to go.
Horrible store
I called about seeing if I could bring in my rat to be put up for adoption. Whoever I talked to, I believe Kim, failed to mention that I needed to bring a cage for her. I only brought her in a small travel cage. When I got there, I was not greeted. Nobody asked me if I ...needed help. Kim told me I needed to have the rat in her cage because apparently "he's huge." She was very rude, did not treat me with respect, and looked at me like I was crazy. As an employee of Petsmart I know for a fact that this is NOT how you treat customers and animals. So thanks for nothing, you will never see me in your store again. And anyone that thinks they might want to go to petco, will be told not to go.
Awful Store!
I have been in this store many of times and the cleanliness within the bird areas were horrible. On my most recent visit, I mentioned to the store manager, Kim, that I believed the bird cages were not as clean as they should be and that they are this way in every visit ...I have had. Upon hearing my complaint, Kim immediately became defensive and told me that the bird cage cleanings were done when she felt needed. I questioned how often this occurred and was told it was not of my concern. After hearing this, I walked away from the conversation as I knew from a previous complaint, in which I had called the store and spoken to Kim about, that this would not be taken care of. Personally, I own 2 birds and know how clean a bird cage should be if it is cleaned once a week, as advised. I feel that the bird cages are only being spot cleaned on a regular basis and not being deep cleaned often, if at all.During the same visit, I became deeply upset by another incident that happened. While I was
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