Polos Restaurant Southwest

Once again another great wine dinner took place on Wednesday March 31st at Polo's. The service was excellent and the wine flowed. The kitchen was on point and the food was better than ever. Chef Adam, Chris and the rest of the kitchen staff served beautifully prepare...d food that went perfect with the wine. Todd did a great job making all guests feel important. My only regret is that it was Chef Adams last night at Polo's. He will be missed. Read More

Loved the lamb. Great service however the piano player was off the chain.what a perfec t. Could have listened to that all night

I had been to the restaurant for lunch a few times since it is close by work and always loved the food and the business professional atmosphere. So i Decided to take my wife for dinner this weekend. She was blown away with the entire dining experience! The food was t...op notch, full of flavor and presented masterfully. The atmosphere was perfect for our date night as she prefers piano music and nice lighting. And our server was reealy good about being attentive but only approaching at proper times. Not constantly interupting our conversaton like some servers. Thanks for making date night a memorable one! We will be back Read More

My husband and I consider ourselves pretty big foodies and like to give restaurants a fair chance; however, our dinner tonight was awful. We chose Polo's to celebrate my birthday, and at first it seemed like a nice, romantic ambiance especially with the live piano musi...c. However, we sat at the table with our menus closed, ready to order for about 15 minutes while the waiters stood around in the kitchen or were wining and dining guests that looked like they were spending a lot of money there. Throughout our entire meal they were not attentive and our food was extremely slow to come out considering how empty the restaurant was. Yes, my cesar salad was very delicious and had lots of flavor, and my husband's lobster bisque was some of the best we've tried. Yet, we don't go to restaurants of this caliber for their soup and salad. Both of our fish courses were overcooked and lacked any type of flavor. One of my scallops tasted almost rancid. The only thing good on both the plates was the grilled asparagus. We watched the chefs in the kitchen (since we had an abundance of time between courses) and realized they were placing all the orders in a large "oven." When we asked the waiter about it, he said they flash cook every plate toward the end to cook each dish through. It sounded to us like microwaving, and that's what the food tasted like. We've ate our fair share of nice restaurants and have both worked in the food service industry, and I've never seen a "fine dining" restaurant prepare food this way. For about $30 a plate, I expect my food to come straight off the grill - especially when this restaurant had maybe 5 tables this night. Overall, we will never go back. Read More

My husband and I celebrated our 18th wedding anniversary at Polo's this past weekend. We were treated like royalty from the time we walked in. I especially loved my braised short rib ravioli and carmelized shrimp main course! What a magical night and incredible food and service. Highly recommended - make a reservation.

HORRIBLE, the entire experience was a total disaster!! The absolute worst service I've ever experience in my entire life. The waiter was rude, condescending, inattentive, and mostly invisible. It took almost ONE HOUR to get a bottle of wine. The entire miserable experie...nce took THREE HOURS. The manager passed through the room several times but completely ignored us. The food was "good" but not "great." I finally chased down the manager and he was most apologetic and seemed genuinely concerned about our horrible experience and comp'd the meal and asked us to give Polo's another chance with a $100 gift certificate. This was a great display of customer service, but we'll wait awhile before returning to try and forget our first experience. Read More