Pool & Spa Depot

Pool and Spa Depot has a reputation for being dishonest and rude. Sadly this rating forum allows for the vendor, in this case Pool and Spa Depot, to load the review space with five star ratings to compensate for the truth about how actual customers feel about dealing wi...th that place. Its terrible. No one I have ever spoken to that has delt with that place has had anything nice to say. Once the money has exchanged hands you might as well not exist. They do not return phone calls. They will put you on hold until you give up and hang up. They will lie straight to your face about delivery times, product availability, price, installation, reputation. You name it. It is run by a group of people who thinks the general population is stupid and undeserving of respect. We are live stock to these people. Pigs with money and it is their mission to take as much of it from us as they can. Do not trust one thing they say. They hire bad contractors who are also rude and dishonest. They will tear up your yard. Fail to bring parts. Fail to show up or call. Wont fix whats wrong and then lie about the costs. They will blame you for breaking it and wont cover it as they say they will. Or they will replace things that dont need it to rise up the bill. My family bought...tried to buy... an in ground pool and a hot tub. We got some smooth snake who creeped us out and who smelled of booze giving us a long line of promises....all of them sounded just like all those five star reviews on this city search boloney. We will do this. you can expect that. It will be done on this day. We will incluude this as a bonus...and so on. All lies. We had to call about ten times before we could get the sales manager to even talk to us after we signed the contract and waited for the install day that passed by without a call from the store....a contract we were later told did not list all the promises that they made and free stuff they said was thrown in... so they didnt have to do any of it. And if we cancled the order we would only get part of our money back even if they had not started the job....or delivered the hot tub. No one is coming out to check on anything. No one is going to treat you right. They will forget your name as soon as the check clears. Your best bet is to go anywhere else or burn the money because that place is crooked and they dont care about anything but money. They should be shut down and run out of Nashville. You can bet that not one high rated review is from any real person. They all come from that store. The names in the 5 star reviews are the names of the people who will rip you off the most. You will regret going there. You will learn to hate that store as soon as you need their help with getting what you paid for delivered or repaired or installed. Its a joke. And its being played on all of us who made the mistake of shopping there. Stay away and teach them not to steal from people and lie about it. Read More

I am writing this letter to express how thrilled we are about our inground pool from Pool and Spa Depot. The process has been very quick and easy. Each of your crews were quick, efficient, and very helpful through construction. We never felt alone in this process. Each ...question or concern we had was taken care of by Bob B. Bob fielded each one of our numerous phone calls. He always had an answer to our questions. He even made a quick trip to our house when I had a concern about the pump that could not be addressed over the phone. Over all, we are so pleased with the experience of working with Pool and Spa Depot. I would highly recommend them to anyone I know. I feel confident that they will continue to support us through maintaining our beautiful swimming pool for years to come. Read More

We purchased our onground pool in July 2009 and I just wanted to let you know how pleased I am with our decision to go with your company. The actual construction was ahead of schedule and the crew did an outstanding job getting in and compl...

We had a great experience with the sales person.

We looked at several places and decided on pool and spa depot. The salesman Christopher was very nice and knowledegeable. He took the time to show us all the gadgets couldn't ask for a better salesman. Customer services speaks a whole lot a...

I am looking for an above ground pool. I went to Pool and Spa depot to look at pools. What a mistake. I was one of 2 people in the store. I"" lucked"" out and got the owner's son Daniel. When I told him I was looking for a pool, the spiel started. I told him I am disabl...ed but he kept me standing in one place for an hour. I got an education on all pools and why I should buy the $4,000 pool. He just kept talking about Watsons and how bad they are. I finally told him I didnt want him to mention Watsons(Family Leisure) again because if I wanted to hear about Watson's I would be there. so he just kept on using the word ""they"". He told me to take a magnet to Watsons because their pools are steel and his $4,000 pool is aluminum but then later told me I should get the steel(Coated) ledge so thats when I stopped listening to him. So why wouldn't just buy the cheaper steel pool is beyond me.The kicker is this. He said I have to go and get my own sand. Then he said the 1st foot to dig is free and then every inch they have to dig is $100.oo per inch to dig out for your pool.WHAT? Crazy!!! You know they would tell you they had to dig another foot and add $1,200 to your final price. I told him I had just talked to one of his salesmen 2 weeks before and he told me it would be $3,500 for complete pool and installation and I didnt have to buy and get delivered my own sand. He totally ignored that and said they had gotten rid of all of their sales people last week. \nDo not go there unless you want to be ripped off. Make sure you listen to every word they say and ask how much it will cost to dig for the pool. I left very disappointed. The pool season is over. Its like buying a Christmas tree after Christmas but you will not get any deal and If you get Daniel, He will just keep sticking it to you. Read More