Preferred Relocation

The moving experience I had with Preferred Relocation (Hackensack, NJ) was, without question, the worst experience I have ever had with a service related organization in my lifetime. Preferred moved me from CT to OH in 2014 so when it was time for me to move back to CT ...in late 2015 I decided to call them to get a quote. The previous person I had worked with was no longer with Preferred so I was told I needed to work with Cal, the sales guy. Cal pulled up my original quote from 2014, I provided a list of additional belongings to be moved back to CT and Cal sent me a binding estimate. The estimate was competitive so I decided to go with Preferred. What a HUGE mistake!! Firstly, I could not get a solid date from Preferred as to when they would be in Ohio to pack my belongings. Even after receiving a firm commitment, the truck showed up a day late. As the movers began to pack my belongings into the truck I was told that the truck did not have enough space to hold all of my belongings. I was told that Cal had mis-calculated the amount of cubic feet needed to pack all of my belongings. The movers were actually going to leave my house in Ohio with belongings still in the house. I explained that my lease was up in 3 days and that all belongings needed to be moved into the garage at a minimum. They reluctantly moved my remaining belongings into the garage. During this fiasco, I was informed by the dispatcher, Alex, as well as by Cal that another truck would be in Ohio the next day to pick up the remainder of my belongings. This never happened. After waiting 3 days, I contacted Alex and was informed that it would be at least a week to 10 days before a second truck would be in Ohio to pick up the remainder of my belongings to bring them to CT. Alex displayed an attitude of arrogance and dismissiveness during every interaction I had with him. When I informed my leasing company in Ohio of the delay in picking up my belongings that were in the garage, they said they could not store my belongings any longer and that they would be discarded. Due to Preferreds’ mis-calculation, lies, and outright lack of customer service skills I lost over $3,000.00 in personal belongings not including thousands of dollars in tropical fish that I transported in a bucket from OH to CT because the fish tank could not fit on the truck. On top of all this I was charged an additional $1400.00 because of the calculation mistake made by Preferred. They refused to deliver my belongings to CT until they were paid in full! Simply criminal!! Do yourself a favor and STAY AWAY from Preferred Relocation. I found out, after the fact, that Preferred Relocation is not accredited by the Better Business Bureau and has had 26 complaints filed against them in the past 3 years! My complaint will be number 27! Read More

Actually, I always hate moving, because I noticed that it is usually end up with breaking something. And for that I decided to call a professional mover and after researching numerous moving companies we dealt with Preferred Relocation. Because by reading some google re...views and buy with talking with them, they ensured me that they can help without breaking anything. It was a great moving experience ever. A representative from Preferred Relocation (Sorry I forget his name) was always with us. He managed everything more than professionally. He is a highly knowledgeable person ever I work with. He and his team took care all of my furniture and other instruments. I just love Preferred Relocation and their friendly representative. Read More

When I was preparing for my two bedroom move, the last thing on my mind was trying to figure out a reputable moving company. There were so many in my area that the thought of calling them all was daunting. On the advice of a friend, I called Preferred Relocation. Cust...omer service was very friendly and gave me a great quote. They were able to answer all my questions and concerns and even assured me that my belongings could be reassembled by their staff upon arrival at my new location. On the day of the move, the movers showed up right on time and were very careful loading my furniture and boxes so they would not hit anything on the doorways or the truck. I appreciated this very much. They were kind, professional, and knew exactly what they were doing. When everything was packed, they told me they would be in communication the whole time, so I knew exactly when they would arrive. If you are looking for a great moving company, look no further. This company provided outstanding service, even helping me set up my belongings in my new home once they arrived. The service they provided during my move was exactly as described in the beginning. Kudos Preferred Relocation and a 5 star review. Read More

Their automated phone message says they are BBB accredited, however, according to the BBB website, they are NOT.

Non-existent customer service. They never contacted us to let us know they were in town to drop off our belongings so instead they decided to deliver our household belongings to a completely different storage unit and held the key for ransom for two months, even after w...e paid for the expensive storage unit they rented without our permission. I would NEVER recommend anyone use this company Read More

I had the same thing happen to us too. All they do is lie and fall back on their scamming insurance company for their claims. The have no professional staff to load your items and their truck drivers hire labor ready to unload you. Beware of this company.... we warned y...ou... By the way the real owner is Florin Lucacel from Teaneck, NJ.... If you have a problem call him at home (201) 567-2355 nobody in the office will help you exspecialy that guy named John who will lie to your face... Read More