Public Storage

Faulty locking system not maintained which caused the lock to unlock by just pulling up a few times. So it was broken into and I was robbed. When I moved out of the unit mice infiltrated it. Dead mice everywhere. They use rat poison in every unit according to Terry Mart...in, theVice president. He said sorry, but they were not responsible for all the mismanagement mistakes that caused my issues. The unit has sheetrock that was falling down exposing the roof trusses. These unites are not managed correctly. All they care about is revenue. The local manager Greg Martin did not even offer to come fix the broken latch immediately leaving my unit exposed after it had just been burglarized. These guys are awful. I can't get over how they stay in business. I plan on filing a complaint to the BBB. The Public storage stated 100% satisfaction guaranteed. WHAT a JOKE. I received no compensation at all. Public Storage called me in early November 2011 to say there may have been a break in and I should check my locker whenever convenient for me. I filed a police report and worked with the detective to dust the locker for prints. My losses were: Theft of tools and a musical instrument.  Show message history Nothing escalates to any higher management. Old boy network... they cover each other so nothing changes. I received no compensation at all. The management was useless and do not care about the place. They offered to fix the sheetrock which caused the mice to travel from unit to unit. If someone wants to seek a law firm to file a class action suit against Public Storage for their gross negligence and poor management which cause all these losses and property damage from poorly trained VP, Managers and employees, let me know. Please research Public Storage before you have a bad experience like I did. Read More