R & B Medical Group

This review has nothing to do with the care provided by any of the physicians or NP's. This is an event that took place today. I had my first appointment with the office and I had called my primary care physician a few days ago to have them fax the relevant medical re...cords to this office. R & B didn't receive them and they called me. I told them I had asked primary care office to contact and provide the medical test results I had done prior to seeing an endocrinologist. R & B apparently didn't receive them yet. I asked a representative at R & B to call my primary physician to obtain the records and this was the response I received, " do you think it is our responsibility to obtain your medical records?" I answered, "absolutely, you should do whatever it takes for the health of your patients." Wouldn't they need those records to properly evaluate my health condition? Would it have been so difficult to go the extra mile? I will be sending a letter to the BBB Read More

This place is a joke. The staff is so rude. I went there to see Dr nwachachu and in came a Dr in suede pink boots past her knees and a mini skirt. I was shocked. What kind of Dr dresses like this. The second time I had bloodwork done and they would not give me the resul...ts and said I had to come in . I am very sick and had another Dr appt right before I had to go there and I called and told them i was running late and I was leaving. The girl said it would be o.k . I live a good 35-40 minute drive away . I flew there on the thruway and there was an accident therefore, I drove all the way on the right shoulder of the road to get there as fast as I could. It ended up i was 3 minutes later than the 20 minute window they give you . I sat in the waiting room for almost 15 minutes and the secretery called me up to the desk smiling. She then said The Dr would not see me because she finished her day at 5:00. I was irrate. The Dr. was there and it was 4:45 and my appt was 4:25. As I called and notified them and did not just show up late was still denied to see the Dr whom was well aware of the situation. I also requested to see another Dr that was there the first time I went to that office , they said I could see Dr Lipis so I was quite suprised to see this woman Dr in a mini skirt and knee high boots walking into the room. The secretery and all the staff was nasty the first and second time I was there. I will never go there again and cannot believe anyone would be so rude to me as I called and they said it was o.k I was running a little late. They are located off main Street ( the main road in williamsville ) which is a 2 lane street in traffic hour. I had no control that I was 18 minutes late but I called and told them and they could of cared less when I did arrive. The smiling secretary was just thrilled that the Dr wouldn't see me as she was snotty with me the first time I was there because I was trying to carry on conversation with her and she was downright rude. This place has no empathy and the staff must all hate thair job. The only time the secretery smiled in the two times I was there was to tell me the Dr wouldn't see me. Would never recommend this place at all !!!! Read More

i would not recommend this medical group to anyone the doctors are nice,unfortunatley the staff is terrible. they charged my account when we were never their and trying to get this resolved turned into a mess caused me to bounce check and other funds from banks. we call...ed and talked to 5 different people in billing. trying to get to supervisor is impossible. if you like sitting in waiting room for hours past your appointment time then this is your place. i am changing doctors and office this week. had enough. Read More