RadioShack

Everyone please read before going to Radio Shack. Thanks! I went to radio shack in Calhoun and purchased a galaxy s5. I called 3 or 4 days later while I was very sick with flu or something similar and told them the phone was not working right. It was freezing continuous...ly and such. I have owned many smart phones and never any which had problems during even the first 6 months of owning. Dave at Radio Shack said he would replace it but had to see if there were any white ones in stock. There was not but he informed me he could have one brought down from Chattanooga which he was supposedly doing. I asked when it would be there and he said 4 pm or better yet come back at 4:30 to be safe. I got there and was told by Lisa that they could not replace or refund until they did testing which took hours. They determined that I had too much stored on the phone for it to work properly and everything was put on a card. Sad thing is that I had more stored on my s3. Lisa and I agreed it was probably a temporary fix and to calm me she said that I could bring it back if I had anymore problems. She did not mention any return time. I called yesterday which was 14 days later to say I was having the same problems and was told that the days started counting on the day of purchase, not the next day as most situations work. And that I only had 14 days to return the phone. I do not want a refurbished phone when I purchased a new one so calling AT&T was not an option. Anyway I spoke to Charlotte the manager at the store and Roger Heltsley the regional manager to receive the same information. They do not care if they lose my business or if the other people going to buy phones there decide not too. Roger said that "I would have to do a little leg work and go to the corporate store because it is going to cost him $1400 to replace." So me the customer needs to do leg work and drive 30 minutes to a corporate store because I got a faulty phone and because Lisa did not honor my attempt to return. I asked if I had the option to return the phone no questions asked within the 14 days. He said yes. I said well then why was I refused. He said I was not refused, but I was using my words instead of Lisa's. I told Lisa I wanted to return phone because I was sick and didn't have all night to sit there and wait but yet she said they had to trouble shoot the phone first. To me that means I was refused to return the phone. Furthermore, I had come in and documented an issue that she was able to reenact and would be able to do so again today, but yet the 14 days #that was never mentioned verbally# even matters??? I am not sure why a regional manager called me back to say the exact same thing I was told twice. It is obvious that Radio Shack supports employees at the customers expense, because he spoke of Lisa like she was on a thrown. If you buy a phone from radio shack get ready for shady. I do not have the time to deal with this sort of thing but I am going to be very vocal about this as far as I can take it, because I get the feeling that this is a common practice of Radio Shack. Read More