Regency Cleaners

I started going to this location one year ago because my fiance is from the area and it is the cleaners his family had used. They can clean clothes, but what cleaners can't? I had dropped off a pair of pants that my fiancé ripped and was told they would be done in 3 d...ays. He went to pick them up and alas the old woman "forgot." Fine everyone makes mistakes. They said come back in another few days. He goes to pick up his pants and she "didn't get to it." Come back in another few days. I went to pick them up and she again "forgot." It took four times to get the pants fixed!! I overlooked this one time incident. I am getting married in a few weeks, and I bring my sister to get her dress altered because again, its the only place I really know in the area. The old woman (the seamstress) has her try the dress on only to tell her come back when the "other guy" is here. Between 6-6:30pm Monday through Thursday or Saturday at 7am. Those are the only times he is there. Why did the "seamstress" have her try the dress on and waste our time if she couldn't handle it?? I call to confirm he will be there, my sister shows up and alas, he "had an emergency." Again giving these people the benefit of the doubt she goes back another day and he pins her. She needs a simple hem. She picks up her dress and they charge her $70 for a hem!!! To top it off I call and ask them to justify this price and the OWNER curses me out and tells me no matter what I tell people he will still kick the competition's a**, and that I am F*** crazy and then hung up on me. Fantastic customer service after he sneakily overcharged us. Find a cleaners that will also tailor your clothes for a reasonable price so you don't end up taken advantage of and yelled at! Read More

I asked ray the owner if they cleaned silk drapes ,he said yes. When I got my drape back,it looked like the material was burnt. It had no more shine to it. Color was off also.He took it back to try to fix it ,but nothing was different when I got it back. I asked him to ...pay for me to get another one. This panel was one of 4.Ray strung me along for a few weeks. I kept calling .Then Ray informed me that he would not be paying me for drape.He was going to give me a credit.to the store instead. I said I would be coming by to pick up a check that I was promised and he told me he would have me arrested. I would never step a foot in this placwe Read More

Brought a dress to be tailored 8/31, pre-paid, was told to come back 9/7 to pick it up. Go to pick it up 9/8, and they tell me it's not ready - not 'pressed'. They tell me to come back in TWO DAYS. I needed the dress, so I said I would pick it up un-pressed and the alte...ration wasn't even done. No phone call to let me know it would take another day or two nothing. A waste of time and money and the old lady tailor/seamstress is snooty as all get out. I don't care if you are old, do your job, or retire. Or at least have the courtesy of customer service and a phone call. Read More