Replay Entertainment Exchange

Good prices on trade-ins and games. Busy place. Cant expect everyone to be buddy-buddy when they get really busy - a lot. I enjoy going there on a regular basis.

I dropped off at PS2 with ten games on 12/28 in the afternoon and was told it would take up 1 hour and thirty minutes to test the system. I got busy and didn't get a chance to go back and get my money (40.50) on that same day. Jessica (the indvidual who did the quote...) called me and offered me $40.50 for my ps2 and the games after the testing was complete that day. I then came in after I got off of work that night my games were missing and I was told that I could not be paid for them. I was then told to contact Jessica (who happens to be the manager) about this the next day. When I called her she said that I wouldn't be able to get any money for my games unless they could find them. Needless to say they only found 4 of 10 games and I got 23 dolllars even though Jessica said she remembered quoting me 40.40 and remembered me coming in and dropping the games off. She also refoused to put me in contact with her boss and told me I would not get a c/b on the card I left my info on. Read More

This store has a better selection than most of the local stores of the same genre. Prices are about average with some decent deals, particularly with movies. The staff is a moody bunch- overall not bad, though the little store manager obviously has a high opinion of her...self. Never rude to me- but condescending and judgemental of others. I've witnessed a fair amount of criticism of others once that customer leaves the store. Read More

I think they finally got rid of some of their obnoxious, self important staff that are lazy and RUDE.
As a business, that should be customer centric, they are finally making some small headway.

Depending on who is standing behind the counter, you can usually expect a direct "to the point" attitude with most employees here. But if you don't come here to make friends, then this is better than the rest. Out of my years of selling and buying video games I'd have t...o say Replay has a good selection, but has a superior selling and buying prices in comparison. Sometimes you may have to look around for some things this one doesn't have. Read More

I have never been treated so rude in my life as a paying customer.. the person behind the counter was nothing but rude and condescending instead of waiting on me.