Sears Auto Center - Closed

I went to Sears auto center to get an oil change because they were open at hours that worked around my hours at work. I definitely paid the price when They said they were running behind, I agreed to have it done then to get it out of the way, they said it would be done ...in an hour, to an hour and half and would call me when it was done. After walking the entire mall and wasting as much time as I could I decided to wait at the the waiting room only to find out on my bill that my car had been done for 40 minutes and no one called me. I'm glad they were open and I was able to get my car oil changed, but it would have been nice for them to not waste my time. Read More

I just brought my "junker" in to be looked at for an overheating problem. Both the Mechanic, Cal, and the Manager Darin knew that I just needed to do a quick fix on the vehicle to drive it to it's final destination and I couldn't afford much. I was hoping for a quick ...flush and fill or an inexpensive thermostat replacement. It turned out that the vehicle needed an expensive dealer only hose for replacement. Rather than charging me a diagnostic fee or looking irritated that I wasted their time, they were extremely courteous and helpful. They filled up my radiator so I could drive it home and gave me some advice on how to keep the engine as cool as possible. They didn't charge me a thing. Many garages charge a "diagnostic" fee- in fact I just payed an outrageous fee of over $400.00 to Gates Automotive. I appreciate the great Service at the Sears store in Victor. Oh, and they did ask a small fee- a smile. They got one :) Read More