Seifert's Furniture

We purchased a table suite from Seiferts and it was delivered with a large scratch on the tabletop and several deep gouges in one of the leaves. The delivery boy from Seifert's told my mother in law that they had opened everything up at the store to make sure it was in... perfect condition since the table was then going to be transported to State College, PA. Once they delivered the table to my mother in law's, the furniture boxes were carefully loaded into a truck and tied down so the boxes could not shift around on the drive to State College. Once we opened the boxes for assembly in State college, we found a large scratch in the main panel of the table and several deep gouges in one of the leaves. What had happened was that the delivery boys cut the ropes in the boxes that kept the leaves in place and so the leaves/ metal hardware moved around in the boxes when shipped and scratched up everything. We are now working to remedy the situation with Seifert's where they refuse to take responsibility for the scratch. All we want is for Seifert's to pay for local repair of the scratches. I talked to the owner, Mr. Seifert personally where he told me that he does not guarantee any of their deliveries and he told me there is nothing he can do because he barely made any money on our sale. Another important fact is Seifert's does not even have delivery insurance, which most furniture stores have these days. I strongly recommend going elsewhere for furniture purchases in the Erie area. The owner is very difficult to work with and clearly has no concern for customer satisfaction. We have been arguing for over a month and a half and have gotten no where with Seifert's. Read More