Sierra Chevrolet

Since buying my 2011 Chevy Malibu at Sierra Chevrolet I have taken back numerous times for transmission problems. In the beginning they could not find the problem I was talking about until the transmission went out completely at 55K. Sierra Chevrolet rebuilt the trans...mission under warranty and it appeared to be fine for nearly one year then I started having the same issue. Once again they could not find the problem. This was getting very frustrating having the same problem time and time again. I then received a recall notice for some other reason and decided to take my car in and also have them check the transmission again. Well this time they said that they did detect a slow shift between the 2nd and 3rd gear but that my car now had 103K and was out of warranty. As you can imagine I was beside myself. Sierra Chevrolet would not take care of my issue knowing that I have brought it to them numerous times for the same reason and each time they told me they couldn't find the problem. but now that I'm out of warranty and I have to pay out of pocket they found a problem. This is my fourth Chevrolet and I have had great experience with the other three but this time I can honestly say that I am very disappointed. My wife had recently asked me to replace our 2001 Suburban, needless to say I will not be buying another Chevrolet and also going to be getting ride of this Malibu. Thank you Sierra Chevrolet for ruining my experience with all Chevrolet's. I will never spend another penny on you product again. Read More

Since buying my 2011 Chevy Malibu at Sierra Chevrolet I have taken back numerous times for transmission problems. In the beginning they could not find the problem I was talking about until the transmission went out completely at 55K. Sierra Chevrolet rebuilt the trans...mission under warranty and it appeared to be fine for nearly one year then I started having the same issue. Once again they could not find the problem. This was getting very frustrating having the same problem time and time again. I then received a recall notice for some other reason and decided to take my car in and also have them check the transmission again. Well this time they said that they did detect a slow shift between the 2nd and 3rd gear but that my car now had 103K and was out of warranty. As you can imagine I was beside myself. Sierra Chevrolet would not take care of my issue knowing that I have brought it to them numerous times for the same reason and each time they told me they couldn't find the problem. but now that I'm out of warranty and I have to pay out of pocket they found a problem. This is my fourth Chevrolet and I have had great experience with the other three but this time I can honestly say that I am very disappointed. My wife had recently asked me to replace our 2001 Suburban, needless to say I will not be buying another Chevrolet and also going to be getting ride of this Malibu. Thank you Sierra Chevrolet for ruining my experience with all Chevrolet's. I will never spend another penny on you product again. Read More

I would avoid this dealership, if it were me. The service center proved to be quite sub-standard for me. If you like having the same repair made no less than FOUR times (for a simple repair), then you'll be happy here. Maybe you like looking around at cars on the l...ot and wasting time at dealerships. Not me. They are so bad, the service advisor and manager sent my car home twice indicating it was "the best they could do" only to later admit parts should have been ordered and the job should have been done right on the first response. This dealer represents too many manufacturers to get any one of them right. I highly recommend going to virtually ANY Subaru dealer that carries exclusively that brand, as opposed to this one. General manager never acknowledged my concerns. Don't expect the regional service manager to do much either. He never called, even when asked to do so. I'm taking my business some place that's reputable. Read More

I would avoid this dealership, if it were me. The service center proved to be quite sub-standard for me. If you like having the same repair made no less than FOUR times (for a simple repair), then you'll be happy here. Maybe you like looking around at cars on the l...ot and wasting time at dealerships. Not me. They are so bad, the service advisor and manager sent my car home twice indicating it was "the best they could do" only to later admit parts should have been ordered and the job should have been done right on the first response. This dealer represents too many manufacturers to get any one of them right. I highly recommend going to virtually ANY Subaru dealer that carries exclusively that brand, as opposed to this ridiculous dealership. General manager never acknowledged my concerns. Don't expect the regional service manager to do much either. He never called, even when asked to do so. I'm taking my business some place that's reputable. Read More

We recently bought a 2009 Chev. Silverado from Sierra & we have regretted that decision ever since. After we left the dealership we realized that they had not given us the remotes to the truck nor the window sticker. When we went back in to have this matter settled we w...ere lied to & told that the truck didn't have the capability to have keyless entry, that it wasn't ordered with it, & that they had thrown away our window sticker. So we took our truck to another dealership. They told us that our truck did in fact have keyless entry & programmed 2 remotes for us so that we could show Sierra Chevrolet that it had it & we would get our remotes. When we took it back in Sierra Chev. told us that, well, we didn't pay for keyless entry & so too bad for us basically. They gave us 2 old used remotes & expected us to be grateful for that when we should have gotten 2 new ones. This process has taken over 3 weeks & we still don't have our window sticker. I don't even know how they stay in business. Read More