Steinhafels Furniture

Be careful with Stienhafels, They sent me the wrong bed and then sold be a upgrade which turn out to be wrong as well. But too bad they will not help and now I am stuck with a $2000 bed that I have to get rid of. Don't plan on there 120 night guarantee helping you get the bed you like.

We bought over $4K worth of furniture a couple of weeks ago, paying up front because the saleperson-Adam-told us we'd have the furniture by 3/12. We have family from out of the country coming on 3/16 and wanted the new furniture by then. "No problem." The furniture is n...ot custom-we were taking some of what they normally stock and was already enroute. Today we found out that the soonest we could see the furniture is 3/26, if then. Apparently it is in a terminal in Chicago and they won't expedite delivery from the transit company and they won't go get it, even after we explained our situation. Customer Service provided no service and the salesperson would not call us back. So we finally told Customer Service to cancel our order. They didn't seem too bothered to lose a $4K sale. We went to another furniture store and they were happy to sell us quality furniture and arrange for a delivery 4 days from now and at at a time of the day we selected. We won't set foot in Steinhafels's ever again Read More

I tried to purchase an IN STOCK item through their website, later to find out that their website is not capable of taking orders despite them having "Purchase Now" buttons on every item, which take you through a process that makes you believe you are actually purchasing... the item. Once I realized that my order email was never coming I contacted customer service asking when my order would be placed. First excuse was because the website is "new"(it's been the exact same way for well over a year now!!!) Then it was because "I" didn't read that the order had to be "built". When I asked when it would be built I was told that they couldn't sell me the item at all, because it was now on-sale and they wouldn't take internet or phone orders on it...I told them that my order was for the non sale price and I just want to buy it at that price..Nope, they reiterated that it was my fault for not reading that it was a sale item even though it wasn't on sale when I first tried. Makes no sense, Read More

Purchased a leather chair and ottoman for $1000. The chair leaned to the right ... it was noticeable. A repairman came out and couldn't correct the problem, so a replacement was ordered. The replacement arrived today. When the delivery guys unpacked it, it, too, lea...ned to the right. They admitted it was noticeable. I told them to put it back on the truck and have my money refunded. I'm confident I'll get a refund, but the hassle is iritating. Same thing happened to my mother earlier this year. First chair defective, repairman unable to fix, replacement ordered, defective, repairman unable to fix. .... finally, return for a full refund. I will not spend any more my hard earned money at Steinhafels. I'll shop quality elsewhere. Read More

We went to Steinhafel's to look at furniture. We saw a sofa and love seat that we really liked. The sales person informed us that we needed to put 1/2 down. After discusing it, we drove back to the store, only to find from a manager that we needed to PAY IN FULL prior t...o them "reserving our place in line for furniture." Reluctantly, we PREPAID IN FULL, with cash. At that time the sales person guarunteed that we would have our furniture by the 22nd. The 22nd came and he informed us that due to "A slow boat from China" it would be another week. Another week went by,still no furniture! They said it would be in by the 4th of February. Well, the furniture did come in, but Stienhafel's is using it for floor models! The buyer at the store said that they cannot part with the floor models. They are now running a promotion selling the exact furniture we paid for, using the exact furniture we paid for as floor models! We talked to several people there, and no one would give us a staight answer. Read More

I must say my last 2 purchase experiences at Steinhafels have been very disappointing. The quality of construction on the living room furniture has really gone down! Our sofa was less than one year old when we began to have problems; from the seats sagging to the fabric... piling. The attitude of the staff was poor and the service was nonexistent. Steinhafels implied that I should have purchased a better sofa. I thought paying $1800.00 for a sofa would have afforded my husband and I (only 2 of us) at least ten years of use. Steinhafels shame on you for selling Chinese junk at "quality" prices. Steinhafels - NEVER AGAIN! Read More