About Steinhafels Furniture
Furniture Mattresses & More
Location & hours
Reviews
Inside perspective
I work for this company and I have seen the good, the bad, and the ugly. From the reviews I saw I can only say this, Our company is not the biggest and our customer service reps can't get to everyone at once. There is nothing the company can do if the shipment from over... seas was delayed. It can be months before it even arrives to the warehouse. And for the as is policy, I can only advise that you inspect every thing possible. For the post about breaking the box spring, I can only guess that you had improper use of the product.
Great Experience
I have had NO problems with this store when ordering from them. I got excellent quality leather sofa set and a beautiful corner table set. Everything was delivered on time in great condition and is absolutely flawless. I couldn't have asked for a better experience from ...the store and received a call from the store manager thanking us for our purchase as well as a thank you letter from our sales person. I can not say I've had a better experience with any other furniture store EVER! The price and quality of our pieces are wonderful and I LOVE my furniture. It's nerve racking to spend thousands of dollars on something but I made a great choice with them!
POOR QUALITY
I BOUGHT THE DREAMS COLLECTION QUEEN BED SET. THE FOUNDATION BROKE IN THE FIRST 3 MONTHS. THEY REPLACE IT. SECOND FRAME BRAKES WITHIN 3 MONTHS, NOW THEY SAY IT WILL NOT BE REPLACED. TECH DOESN'T FEEL IT IS UNDER WARRANTY. HOW IS A BROKEN BOARD NOT UNDER WARRANTY? THESE ...BOARDS ARE SO THIN AND BARELY STAPLED TOGETHER. I WILL NEVER SHOP HERE AGAIN. EXTREMELY DISAPPOINTED.
Steinhafel's Customer Service clearly doesn't care
We ordered a bedroom set in Mid June of 2008. Our salesperson clearly stated that it would arrive early July 2008. This wasn't any sort of special order, just a standard bedroom set. It is now 9/10/08, and we have received half of our furniture and that was only deliver...ed last week. Now they're saying the other half won't be in until late September. They keep pushing back the date of when it's set to arrive, claiming it's a manufacturer problem and there is nothing they can do. I would like to know why our salesperson lied to us. Their customer service claims there is nothing they can do for us and have left it at that. I refuse to deal with Steinhafels ever again, and plan on making a complaint to the Better Business Bureau.
Customer Service
How long is not reasonable to wait on hold listening to muzak when you need customer service? I ended up hanging up before getting a response.
nothing but a great experience
Just a very happy repeat customer of Steinhafels. Bought a wonderful sofa in clearance for under $400 - it was originally $1400+ and is just one of my nicest pieces. Beds, tables,lamps etc from clearance have never dissappointed either. Love the $50 free spending cou...pons I get. Can't say enough good for their products. I have been shopping on a tight budget but this store still allows me to buy furniture etc that makes my home look great.