Faucets N' Fixtures

I am writing to acknowledge the excellent customer service I received from Landon Harrison. I was most impressed with his level of courtesy and commitment to solve a repair problem for me. He didn't just "drop the ball", he delved into the archives, provided details of the part I needed, contacted the representative and even took photos to transmit of my damaged faucet part. I have received a replacement part, and functioning back to normal.Again my thanks to your staff for their courtesy, diligence and professionalism.Kind regards,Alice

More pros: They know their products, they know what things are and how they work and what goes with what - a huge plus. They are also pleasant to work with and seem to enjoy what they're doing.

More cons: When you call, you're lucky to catch someone to actually speak to. If you leave a message, they either don't call back or finally get around to it in a few days. They also don't post their business hours on their telephone recording, nor their location if you're a first-time client. When the items finally show up, you're lucky if the product is in tact. We've waited almost a month for an order of basic cabinet handles to arrive complete. In fact, we're still waiting on half of our order that "got lost".

Overall, if you're in a hurry for your kitchen or bath plumbing supplies, good luck. If you need a quality product line to view and choose from, this is the place... just come with plenty of patience and free time on your hands.

THEY WERE VERY KNOWLEDGEABLE. THEY HELPED ME BEGINNING TO END. WHAT A FANTASTIC EXPERIENCE. SHIPPING TIMES WERE VERY ACCURATE. THEY GOT MOST OF MY STUFF WITHIN A WEEK.

AAA+++