Tower Ford

Biener was better! This dealership and my sales rep, Frank, made my car buying process easy. They took are of me from the minute I first walked into the showroom, until the moment I drove away in my new car. Thank you for the professionalism and excellence!

BIENER FORD IS A COURTEOUS, WELL RUN BUSINESS THAT COVEYS A SENSE OF HONESTY- A PLACE WHERE YOU KNOW YOU WILL BE WELL TAKEN CARE OF AND WILL ALWAYS BE WELCOME.

The Service Dept at Biener Ford is the best on Long Island!

Great job, Good service, nice people everyone there very helpful and kind

It was by far the worst experience I ever had. I brought 2005 Explorer in to be serviced for a gas gauge issue and the created a list of issues with the car that I later found out never existed. The service people are terrible. I dealt with Kelly Shade (service manager)... and Jane Matzelle (front desk). It was like talking with dumb and dumber. When I questioned the why the work need to be done, they got completely defensive and challenged me on everything I asked that did not seem logical. When I asked to speak with the service manager, it took 2 days for her to return my calls. She was of no help and was even dumber that the first person I spoke with (Jane). Instead of customer service, I got the "you need us" treatment. Long story short, I took the car to another ford service center and they had the car fixed the same day and said all of the other so called "repair required" were unnecessary (breaks, rotors, belts, etc.). The second service center said that they were told from other customer that Tower Ford of Great Neck was one of the worst service centers around. They were known for make unnecessary repairs and inflating bills. Read More