Ultimate Spectacle

I took my 10 year old son here to get glasses and he wasn't thrilled about having to wear them at all. A very nice man (Ryan) helped us and assured my son that he would get used to the glasses and really help him see better. Any questions my son had, Ryan quickly respon...ded with a positive answer. We had a great experience and look forward to having Ryan help us again in the future! Read More

horrible managers horrible policies. they dot give you all the information and like to rip off senior citizens. they don't care about customer service or satisfaction. the district manager actually told me that the company loses money if they give refunds and they ca...n't do that. even though they never told us that was the policy until AGTER they ran the credit card payment. and than tried to blame my elderly mother saying it was her fault. the store manager lied and said she was threatened Bc she didn't want to deal with the issue. they are absolutely ridiculous! ppl save your money and go ANYWHERE else. these ppl are liars and cheats and care more about there bottom line than your satisfaction. Read More

horrible managers horrible district managers untrained staff rude customer service. these ppl like to rip off senior citizens by charging them extra and not informing them that ice you order your glasses and tey input info into their system they cannot change anything.... good luck reading the non existent signage Stay far far away from this horrible horrible place. district manager is just as useles as the store manager. they care more about the company losing out on money than on the customer being satisfied with the product. you are better off going to Walmart a setting glasses than this place. safe yoirself the aggravation and your money. they all need courses in management and customer service Read More

they could benefit from customer service training

The woman at the counter is rude. The Dr. had the personality of a wet dish rag. The glasses look like they came from a yard sale. I told the rude counter person I wanted my prescription that I would go somewhere else and she told me it would be 20 minutes. Are you ...kidding me? Thank God I have insurance with my husbands company because otherwise I would be blind. This place sucks, sucks, sucks. I will never, ever go back there. Read More

I had an appointment with Lens Crafters in the mall, where I thought my insurance was honored. Turned out that was incorrect and when I called my insurance company, they listed Ultimate Spectacle as a place that could help me. The staff at Ultimate Spectacle fit me righ...t in, although it was a busy weekend before school started, and they helped me with every aspect of buying the right glasses, from the excellent eye exam to finding the right frame. This is a family friendly place that goes great lengths to make customers happy. They are jammed packed with clients on the weekends, and you will have to wait to get service, but when you do, it's like you are the only customer in the store. Thank you for taking care of me so well. Read More