Underground Audio

1 reviews
Claimed  •  Auto Dealers , Electronics
703-451-9031
7708 Backlick Rd Ste A Springfield, VA 22150 38.748271 -77.186691

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Apr 25, 2009

COMPLAINT

VERY..VERY.....DISAPOINTED WITH THE NEW OWNER. MY SON BEEN VISITING FOR 3YRS. THE PREVIOUS OWNER WAS VERY BUSINESS ORIENTED ONE OF REASONS MY SON KEPT GOING & REFERING FRIENDS & FAMILY WAS BECAUSE OF THE EXCELLENT CUSTOMER SERVICE & PROFESSIONAL JOB THEY DID. ON 4/22 M...Y SON TOOK HIS CAR 2008 TO REPLACE SPEAKERS HE TOLD THEM TAKE YOUR TIME HE LEFT THE CAR AT 9AM HE WAS TOLD IT WILL BE READY EARLY AFTERNOON. WHEN HE CALLED AT 5PM HE WAS TOLD IT IS READY MY SON WAS WORKING HE GOT THERE AROUND 5:30PM THE CAR WAS NOT READY,THE WAS A "DENT" ON THE DRIVER SIDE DOOR WHEN HE ASKED WHAT HAPPEN HE WAS TOLD THEY DON`T KNOW MY SON ASKED TO SPEAK TO THE OWNER, HE SIMPLY SAID I DON`T KNOW & TO MAKE THINGS WORST HE "LAUGHED" AT MY SON. THE CAR IS UNDER MY NAME(MOM) I WILL BE FILLING POLICE REPORT. WITH ALL THIS THINGS GOING ON WHEN MY SON TURNED HIS RADIO ON THE SPEAKERS WAS NOT WORKING. I CALLED THE NEXT DAY 4/23 I WAS TOLD I CAN BRING THE CAR LEFT IT FOR HOURS DIDN`T FIX IT AT ALL. PLEASE HELP...