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About Verizon
Killeen's go-to Verizon store for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S26 Ultra. We offer personalized service, device upgrades, and trade-in options on America's most reliable network. Our mission is to keep Kille...en connected with top technology and expert guidance. Visit us today at 702 S Fort Hood St for the newest smartphones, tablets, and accessories.
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Location & hours
- Mon Mon 9:00 am - 8:00 pm
- Tue Tue 9:00 am - 8:00 pm
- Wed Wed 9:00 am - 8:00 pm
- Thu Thu 9:00 am - 8:00 pm
- Fri Fri 8:00 am - 8:00 pm
- Sat Sat 9:00 am - 8:00 pm
- Sun Sun 11:00 am - 6:00 pm
Reviews
Bad business and ethics practice
I upgraded my phone there not too long ago and was told that my phone would deliver 6-10 hours of talk time. However after using the phone for only 10 days I realized that the talk time on the phone had an average of only 3 hours of talk time before the battery died. Wh...en I tried exchanging it for another phone they claimed that despite the fact that they told me that I would have 6-10 hours of talk time they could not exchange it for another phone without me paying a restocking fee of 70 dollars. WTH!!! It use to be in business that if you purchase a product and that product was not able to deliver what it promised it could you could return it no questions asked. I am upset and I hope this does not happen to anyone else.
Bad business practice and ethics!!
I have been with Verizon Wireless for over 5 years now and I can say that this authorized reseller has the worst business practice I have ever seen. They will rob you clean from your money if you are not careful and do thorough research on the product you are about to p...urchase. I upgraded my phone there not too long ago and was told that my phone would deliver 6-10 hours of talk time. However after using the phone for only 10 days I realized that the talk time on the phone had an average of only 3 hours of talk time before the battery died. When I tried exchanging it for another phone they claimed that despite the fact that they told me that I would have 6-10 hours of talk time they could not exchange it for another phone without me paying a restocking fee of 70 dollars. WTH!!! It use to be in business that if you purchase a product and that product was not able to deliver what it promised it could you could return it no questions asked. I am upset and I hope this does not happen to anyone else.
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