Roy Hendrick's Muffler & Automotive

My whole family takes all of our vehicles to Roy. Everywhere else I've ever been has taken advantage of me. I went to the Jeep dealership for a recall and asked for a few simple repairs (put a window back on it's track, state inspection, bulb change). They started givin...g me a list of all of these random other things I need fixed for over $500. Took it to Roy. He got it all done for $75 and had it ready quick so I wouldn't have to drive home in the snow storm that was starting. Just had my A/C go out and headed back to Roy's. I was expecting it to be pretty steep. They quoted me an awesome price and then called me back with an even cheaper price. You just can't find that nowadays. The Hendricks and their staff are awesome people and I don't trust anyone else touching my jeep (that i drive my toddler in). Taking it to Roy's is like having family look at it! Read More

Roy is very professional with his work in the garage and office. He said my Chev. 4 wheel drive would be done that day before hunting season and he and he came thru with flying colors.

I have been in the automotive repair business for many years and owned a six bay shop until health reasons forced me to sell it. In the business, you hear many stories of other shops, some good and of course some not good. During the time in the business I never once ...heard a horror story of either of Roy's locations (two shops in the R'mond area). Having never met the man and just from all the positive feedback I would recommend him to people after I had to leave the field. I have since met the man; have sent family members, previous customers, friends and church members to his shop. I too have taken my own cars there if it was something I could not take care of at home. Roy and his business practices are nothing but first class. Trust me, when you’re in the business, you know who the good are and the bad. Roy is ‘by far’ one of the good!! -- Big T Read More

We've been using Roy Hendrick's shop for all of our vehicles since we moved to Virginia. They've always been honest with us and very accomodating. We now have a teenage driver and I trust them with her truck also. Great people and great service!

This is Roys son who priced the ticket , and it was for a distributor assembly not a distributor cap (big difference) as I explained to you when you came in to discuss the repairs your mother had already agreed to Fix. I am sorry you were disatisfied but if you price th...e same parts and labor at any shop you will understand the difference between a distributor cap and a distributor assembly. Then you will understand you were not overcharged. We also installed 2 Tires and did a state Read More

Charged over $700 to replace distributor cap, spark plugs, and wires on a 2000 Honda accord EX . about $100 dollars worth of parts. They charged $272 for a distributor I priced from NAPA at $20 to $60. Labor charge was not real time used but average time from 10 vehicl...es...? C'mon, this was a four cylinder Honda accord with the distributor, plugs and wires right in front and easily accesible. They claimed 1 hour to change them , at $40 dollars every 1/2 hour. Tjhey charged over 3 hours and 20 minutes of labor when we were only there for 2 hours. When questioned they claimed it is time averaged from industry standards. The owner, Roy, would not come and discuss at front but stayed in the garage area and sent messages through desk jockey. By the way it was my 64 year old mother who had this work done and did not know she was being had by Roy Hendricks. DO NOT USE ROY HENDRICKS MUFLER & AUTOMOTIVE!!! Read More