Being a Great Receptionist for a Dentistry
One of the worse things for a person to experience is bad customer service. It is especially horrible to experience it in the dental office; patients don't want to be there in the first place. You've had your moments dealing with rude people to the point that you have said that if you were ever in the position to treat someone the way that you would want to be treated, you'd do just that.
- Practice superior people skills. The first face a person sees when walking into a dental office is yours. Smile pretty and be warmer than a 90-degree summer. Have the patient sign his name and take care of all the necessary paperwork. If you need something, be firm and assertive. If they are in pain, be compassionate and thoughtful. It could be you in his place.
- Be highly organized and efficient. Dental receptionists are usually responsible for maintaining the bulk of the records, billing and scheduling.
- Have excellent communication skills. A dental receptionist can take messages for and from the dentists, and she can sometimes serve as an intermediary for the entire office, as well as the patient load.
- Perform your administrative duties in an outstanding manner. Be more than on time. Be at least 15 to 20 minutes early. If you are supposed to start at 9 a.m., be there at 8:30 a.m. Eat lunch at a designated place and not in front of the patients. Dress professionally. Be pleasant. Remember that good customer service is the bread and butter of a business. If there is no dental practice, you don't have a job.