How to Change Your Internet Service Provider
Changing your Internet service provider takes a bit of planning, if you don't want to be without service in between switching providers. There are steps you should take in a certain order to accomplish this, but they are fairly simple and guarantee you stay online seamlessly.
- Find the customer service phone number for your old Internet service provider. It will be on a bill, in the phone book or found on their web site.
- Get your account and service with your new Internet service provider before you cancel your old one so your Internet service is not interrupted, unless that does not matter.
- Have your customer or account number handy for the service you want to cancel, as you will need to provide it.
- Call the customer service number of the service you want to cancel. You will most likely have to speak to a representative to cancel.
- Give the requested information to the customer service representative. This includes your name and address and account number. They may ask why you want to cancel or switch.
- Explain to the representative that you have a new Internet service provider and need to cancel and close your account immediately. They may try to talk you into staying with them, but just explain that you've already switched.
- Ask for a confirmation number, if desired. They usually provide one as proof that you called to make changes to your account.
- Do pay the final bill for your pro-rated service so nothing negative shows up on your credit report.