What to look for when shopping for a Television Service Center

When I started Arizona TV Works I founded it with the belief that being Honest with your customers will build Trust between you and them. Since day one I have gone forward with this one concept being the focal point of customer service at our company. I did not know what was going to attract customers to me, but I did know that once they tried us they wouldn't go anywhere else. It's been 6 months since I started beating the street full time at trying to attract business to Arizona TV Works and in that time I have found that there is a mistrust, a disconnect if you will, between the customer and today's service centers. Weather it be Television Service, Appliance Service, or Car Service the customer does not Trust today's service center. I have come up with a short list for the customer to use while checking into a potential service center. Keep in mind that at Arizona TV Works we obviously service televisions, but this list can be used to check in on any other service center out there. Check the company's Accreditation with the Better Business Bureau. The Better Business Bureau is always a good place to start educating yourself on a particular service company. A company has to adhere to a set of ethical rules to belong to the Better Business Bureau and this is why it is better to choose a company that belongs to this organization. Their website makes it easy to search for and look up the company of interest. Once you find the company they have a rating system from A+ all the way down to an F. They will tell you the exact reason why the company has the grade that they have. Once the company has too low of a grade their Accreditation status will be taken away from them. 2.  Find out what industry designations or organizations the business belongs to. A lot of service companies have designations they have achieved or organizations that they belong to that are specific to their industry. A designation could be certifications that allow that company to stand out from it's peers in the industry. In the Television Repair field it is the "" certification. An organization, just like above with the Better Business Bureau, usually has a higher set of standards that the company has to live up to in order to be a member. In the Television Repair industry it could be the PSA – The Professional Service Association or the ETA – Electronics Technicians Association. 3.  Look for reviews on the company. Reviews let you know what customers that have done business with a particular company think about that company and the level of service they received. Reviews have their good and bad points. The good point is you can get a glimpse beyond the companies marketing campaign and get a feel for how they really treat their customers. The bad point is a company owner can get all their friends to go out to the review site and post good reviews for their company. One way to get a feel for the validity of a review is usually the more detailed a review is, the more accurate it is. A lot of very general reviews could be made up. A couple of review sites are as follows: www.merchantcircle.com www.kudzu.com Will the company answer your questions over the phone? This to me is the one that takes the cake. In the television repair industry there has been a lot of secrecy up until now. The typical response when a customer calls in and has a question about their TV is "We have to send a technician out to troubleshoot the problem. It will be X amount of dollars for the service call." In my area X amount of dollars is $99.00. You fill in the X for your area. I don't know about you but a lot of people these days don't have $99.00 to pay someone to come to their house, only to tell them in 5 minutes that it's going to be $500.00 to repair their TV. If the company doesn't answer your questions over the phone it's not because they can't it's because they Won't. My advice is to keep calling until you find a reputable company who will answer your questions over the phone. I hope that this information helps someone out there that is looking for a reputable service company or has been harmed in the past by a not so reputable company. We at Arizona TV Works care about all of our current and future customers. So if you have any questions feel free to contact us at the following: Arizona TV Works www.arizonatvworks.com george@arizonatvworks.com 623-255-5631 Sincerely, George Waters Founder