Bob's Factory Direct

Owner is invisible, salesperson who is his "right hand person" is a liar and extremely rude. Building is disgusting, ceiling ready to collapse. Apparently they make their money by making false promises on delivery then keeping deposit when the 'salesperson" tells you th...at the furniture may be delivered in 8 - 10 weeks instead of the 2 - 3 weeks they promise. Avoid like the plaque, the roof may collapse on you too. Read More

We bought a mattress, box spring, and recliner a year ago. The mattress was above mid range of the pricing sold in the Palmyra store (for the size) and the recliner was on sale supposedly because they had only one left. From day one we felt the recliner was not the... one we ordered, but they insisted it was. Within 3 months, the recliner seat had caved on one side making it too uncomfortable to sit in, and in under a year the mattress had 2 perfect people shaped dents in it with a ridge up the middle. This continues to get worse. Wasted about $1400 of our money on things that need to be replaced already. Read More

This morning at about 8:15 the boss at Factory Direct called and they have now replaced the bad box springs that they delivered yesterday. Very nice about it also I may add! Thank you Bob's Factory Direct!

Today purchased a box springs mattress from you in Palmyra. They delivered it as promised, but the box Springs is really damaged. I am not happy at all. My phone is 315-985-2379 please call as soon as possible if I hear nothing I will have to cancel payment on this. I d...id business with the boss so thought this would not happen to me. Ha Ha. They had to see this when loading the truck. The delivery people just said the truck was loaded and they are only the delivery people. So I have a really damaged Box Springs that I thought would be new???? I need help on this at once!!!!!!!!!!!! Shirley VanGee, Macedon,NY Read More

Was in a bind. Just moved to area, needed a bed set that day and was on a budget. They went out of their way to find me not only a great deal, but the most awesome mattress set that i have ever owned!! Thanks!

I purchased a recliner and matching couch with 2 reclining seats. The recliner has fallen apart and the mechnasim that enables the recliner to recline has broken twice. I purchased the furniture frrom the Canandaigua store and from day one I had problems with them. F...inally I spoke to Todd and he told me to let him know if I had any more problems....well, I am letting him know. I spent $1400.00 and it took most of my savings. I refuse to deal with the salesmen in the Canandaigua store., they are quite rude. Please Todd, let me know what can be done. I feel that I have been taken advantage of. I trusted your store when I made the purchase, my mistake. Read More