Capitol Lighting

They had everything you could dream of on display. I was helped by Irene who was terrific. She was technical but understandable. The house looks great.\t\nI would have given it five stars, but one fixture took a week to come in. I could not have got it from anywhere... else faster, but i had hoped it would have come in sooner. I actually should have started shopping earlier! Great store and I highly recommend it. Read More

My wife and I went in to the Capitol Lighting in Paramus which isn't actually the closest to us, but we were in the area. We were blown away by how much lighting was there and, even though we hadn't planned to replace our decades old dining room chandelier, we simply co...uldn't resist when seeing all the styles and choices. A wonderful salesperson took the time on a busy Saturday to ask about our dining room colors, table size and ceiling height so that we wouldn't pick something that wouldn't match. We narrowed our choices down to two but couldn't make up our mind that day. The salesperson actually created a quote for us and told us that we could either call her to place the order or order it straight online and she would still make sure we got the same service as if we bought one right there. That night, we we did logon to the Capitol website and see both of the items. We made a decision and ended up ordering it online. The fixtures actually were shipped to us for free. And the salesperson even called us after we placed the order the next morning to follow up and then even after it was delivered to make sure we liked it.\t\n\t\nThe experience was really fantastic and I'd recommend anyone to use them for lighting. Read More

I placed an order in June for 2 chandeliers for my great room. Irene from Capitol Lighting convinced me that although only one was in stock, the factory would be making 5 more, and if I placed the order immediately, she could make certain that I would get the 2nd fixtu...re approximately at the end of August. I called mid-September because I hadn't heard anything and was told the light was discontinued. Irene remembered her commitment and said the factory would be willing to take the first one back and offered two similar but much too modern-looking chandeliers for my taste. I learned later that Capitol Lighting had received a fax in early August that they wouldn't be making my chandelier. Had they called me, I would not have installed the "matching" chandelier. Anyway, Irene said she was looking for another retailer who still had the matching chandelier.\t\n\t\nBottom-line, I placed dozens of calls to Capitol Lighting for two months and got 1 return call. Most days, I got sent to voicemail to which I begged to be called back even if she didn't have any news. The few times Irene did pick up the phone, she went transparent and acted like she was the victim at the hands of the manufacturer, because they wouldn't call her back. She was all schmooze and no action. Eventually, I sent an email, demanding my money back and asked them to discount the first chandelier since I would have to buy new lampshades to make the first chandelier look like it matched the second one I eventually found at Restoration Hardware. Took a few more calls, but I finally got my money for the 2nd fixture back but was told they weren't going to do a thing about my inconvenience. Irene said I could speak to her manager, but then I was put on hold for an hour and gave up.\t\n\t\nDon't buy from Capitol Lighting--there are many others that offer the same or better prices but really care about customer satisfaction. Read More