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Updates & tips

Selecting an alarm company that is right for you

When Killer is just not enough anymore... Choosing asecuritycompany to protect your business, family, or home in Florida can be a challenging task. If you search the yellow pages or visit the web you will find there are quite a few to choose from. We have put together a few things you should consider before making this all too important decision.First, when starting your list of companies to call on search by first ensuring any company you're considering has the appropriate State License. Don't make any assumptions. There are a number of national companies that operate in our area (Florida Panhandle) without the proper licensing. This includes a separate and individual license for the sales representative you will be meeting with and the technician installing the system itself. Do not except a "company" issued photo ID. Every company and employee of that company operating in the state of Florida is required by law to be licensed in our state and required to have that license on their person when discussing or installing asecuritysystem. Make it appoint to require any company that you are considering that each person from their organization show you their appropriate state issued license when coming to your home or business.  This can be in the form of aBASA or FASAID card. When choosing asecurity companyor system do not consider price until after you are done doing your homework. If price is your initial focus its easy to fall for misleading advertising or a bait and switch tactic.  Some companies offer free or near free systems and then pressure you into paying more once they get into your home or they simply try to convince you that an inexpensive or incomplete system is all that you need.Be aware of companies who use"authorized dealer"networks. You will quickly find that there basis for doing business with you is dependent on your credit score rating. These companies typically offer free or near free pricing for inadequate alarm systems which provide little to no security to get you to sign a lengthy monitoring service contract. They then sell that contract at a multiple factor dependent on your credit history. Once you as a customer are "sold off" your concern should be if that installing company will follow up with any service. Once your contract passes the buying companies 90 day "hold back" period the installing company really has no responsibility to you any longer. You can avoid being sold as a commodity by simply refusing to allow these companies to search your credit history. If you advise them of this prior to an appointment with them they most likely will refuse you as a customer.Consider asking each Florida based Alarm Company if you can visit with them inTHEIRoffice. If they refuse or do not have an office, that is a good indication that they may not have a support staff setup to handle your needs.Check each company's website. Does it contain enough information about the company itself? Does it provide you with assurance that they are a real security company and posses the experience that you require to make you feel comfortable. Or - is their website if they have one simply a sales portal.Once you have narrowed your search and have decided to meet with a specific company in your home or business, here are a few more things to be considered:Start by asking the representative sent to your home about their specific background. How long have they been in the security industry? Have them to describe the security training they have received in the past 12 months. Are they a sub-contractor who sells your agreement to the company they are representing?  Are they active in their community...establishing roots showing they are not a fly by Night Company?Pay attention to how closely that representative looks at your home. Did they ask about your concerns and listen to your answers; did they walk around inside or outside surveying for entry points? Did he or she ask the appropriate questions such as home occupancy schedules, about pets, or access by service or cleaning personnel.Make it a point to ask EXACTLY how the system will be installed and how any wiring will be concealed. If they cannot explain in detail you could end up with a substandard installation. You don't have to be a technical wizard to ask the right questions - inquire as to the manufacture of the equipment, placement and percentage of coverage of the system offered and how they will know if the system is functioning after the installation.  If they defer these types of questions to the technician who installs the system, the representative may not be competent enough to recommend the appropriate equipment or ensure its proper application.Pay attention to the particular proposal they have provided. Is it a custom made proposal for you with a detailed drawing of your home describing the specific proposed system or is it simply a brochure with a price sheet attached.  Ask about equipment offered or not offered and why? Unfortunately some companies' efforts are to keep their costs down and their profits up, by trying to convince you that only protecting the doors to your home - is enough.Inquire about follow up service. Ask if you will call a local office or if you will be forwarded to a national or international call center. Most national companies and their authorized dealers, forward service issues to call centers and not a local service office.Choose a company that is the right size to respond to your needs, to include handling emergencies. You do not want to be just a number on a board for a conglomerate. The security company should be active and familiar with local law enforcement, and the local or Metro Alarm Board. They should be able to explain the alarm permit process and provide the proper forms and instructions as to obtaining the appropriate permit. Some companies will do this for you to ensure no interruptions in service. Without the proper permits and documentation - emergency responders may refuse to respond.Finally, consider the reputation of the Florida Panhandle alarm company. Some burglars are well aware that certain alarm companies through their own marketing efforts only install alarm systems that protect the doors of a home. Burglars only have to look at the sign in the yard and know they have undetected access to these homes via unprotected areas in the home or business.  Don't hesitate to ask for referrals or have them list some of their customers. By following these guidelines, your search for a professional alarm company should result in you selecting the right company to protect your home or business. 

By Custom Technical Services of NW FL. Inc

Switch & Save~

Switch your residential monitoring services to CTS during the month of March for only $17.99* a month!  Limited time offer, commercial discounts available - call for details.  Call for a free evaluation of your residential security system - offer available during the month of March 2011.  No connection charges or transfer fees.

By Custom Technical Services of NW FL. Inc

Choosing the right company and system for your Fire Alarm installation

Choosing the right company for your fire alarm system is not a matter of "one size fits all." Questions need to be asked and answered. What is the goal of the system? Is central monitoring needed? Should it be a proprietary or non-proprietary? The answers lie in today's fire alarm network technologies and with an experienced certified sales rep, competent engineer or installer who knows how to use the technology to create the best fire alarm system for your school, business, daycare, housing complex or health care building. Proprietary: A system using proprietary equipment is usually lower in cost up front that includes a long-term monitoring or service agreement.  If the company is someone you have worked with before or have been referred to with glowing recommendation this could be a good thing.  Always ask what their service rates are, what is their turnaround time on a service call, do they have a local technician, can you get a service agreement for repairs, what is the warranty on your system - these and many other questions should be asked for in writing&considered before choosing a proprietary system.  When having one installed you can only use the service reps from the company that installed the system - meaning if you do not have a service agreement you have to pay their current service rates usually between $90-$350 an hour depending on the company that installed it.  This is sometimes where companies make their profit - so be cautious.  Also, if you are not happy later with the service and want to switch companies your choices will be limited as you have to use a company that has access to the programming and purchasing of the proprietary equipment or run the expense of replacing the system with a non-proprietary system. Examples of Proprietary systems are Simplex, Notifier & Gamewell. Non-Proprietary: A system using non-proprietary equipment is as good as using a proprietary system both are NFPA approved & will be rated for commercial fire installations difference you have a larger choice for selecting a certified fire alarm company that can monitor, service & inspect it for you.  Usually a company that offers these systems seem to be more concerned with customer service as they know you can switch to another company or get another company to service the system if their rates are too high.  Ask the same questions with non-proprietary that you would a proprietary fire system quote you that you are receiving - always get local recommendations and call them see if service is quick & professional.  Examples of non-proprietary systems are Fire-Lite and Silent Knight As with all fire alarm installations check out the company you plan to do business with as this is usually a long-term partnership and you want to make sure it is a good partnership for you the customer~

By Custom Technical Services of NW FL. Inc