What to do when you have a virus

Every day the Info Station gets several calls from potential customers who think they might have a virus, and most of them do!  What is the reason for this large influx of computer illnesses?  The answer is a new form of infection commonly called the “Fake Alert”.  This new breed of virus / spyware enters your computer from an infected website and embeds itself in your PC.  Once inside, the malware acts like a legitimate antivirus program.  It places an Icon in your start bar, and gives you a pop-up warning that reads something like this: “Your computer is infected with 683200 infections.  Click here to remove.”  DO NOT CLICK THAT BUTTON!!”The next symptom of the Fake Alert is that it commonly asks you for a credit card for payment.  Let me make myself clear. None of the legitimate AV programs ask for payment via a pop-up window.  So, this goes with out saying but DO NOT put your credit card, debit card, checking account, or Swiss bank account number in these fields!Here is what you should do when confronted with a suspicious popup that you think might be a virus or a Fake Alert:Download and update Malwarebytes.  This is the number one free Malware removal program on the web and you can download it for free from our site or by visiting download.com and typing in “Malware Bytes”Shutdown Your PCReboot in Safe Mode– To enter Safe Mode, Tap the “F8″ key repeatedly just after you press the power button when starting our PCRun a “Full Scan” using Malware Bytes and remove any infections that it findsRestart you PCIf you have trouble accessing the Internet to download Malware Bytes or if after running the scan the problem persists.  Take your PC to a professional immediately to have the Infection removed.  Do not ignore the virus.  The more you use your PC  while it is infected the worse the infection gets and the more potential you have for infecting others.

How to Backup Outlook and save your Email

The other Day I received a call from a user asking, “How do I correctly backup my Microsoft Outlook.”  Good question.  Here are the steps for Outlook 2003 and 2007.1.   Open Outlook2.  Click on “File” and then click “Import and Export”3.  Choose the option “Export to a File” and click “Next”4.  Choose “Personal Folders File”5.  The following screen will show you all of your Outlook Folders.  Choose the upermost Folder useually called “Mailbox” or “Personal Folders” and highlight it.  Then check the box to “Include sub folders” and Click “Next”6.  The next step asks you where you want to save the file.  I suggest you choose a location off of your main PC such as a jump drive.  Select the drive of your choice and click next.7.  The computer will then export all of your outlook contents to the location you selected as one personal folders file.Should you need to restore from this file, just follow the process in reverse.For more tips visitwww.internationalinfostation.comor www.infostation-fl.com

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