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Top Computer Software Services in Duluth, GA
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Email and CRM
The progress of Internet development in the 21st century can be summed up to a handful of concepts: Web 2.0, social networking, cloud computing, and mobile integration. The ideal tool for doing business these days must include smart and efficient integration of the previously mentioned concepts, plus another essential component that often goes ignored: email.Customer Relationship Management (CRM) systems are widely considered to be the first business software applications to truly embrace the cloud computing paradigm. CRM systems replaced the old databases and contact management systems of yesteryear by enabling a series of functions to empower sales staff, customer service personnel, marketing departments, quality assurance managers, and other key members of an enterprise. While most CRM applications feature proprietary messaging systems, email is still the most widely used tool for business communication; yet most CRM systems seem to miss the mark when it comes to email integration. Since email is not likely to exit the business world anytime soon, Knovial has come up with a solution that stops the desegregation of email from CRM enterprise applications. Knovial understands that in order to truly leverage the power of cloud computing for the enterprise, all business processes –including email- must be integrated into a single database and given adequate mobile access. Many CRM users must switch between different online tools to achieve their goals, meaning that they end up switching from email applications to online file sharing and storage programs, and from e-commerce platforms back to a principal CRM system. To solve this issue, Knovial’s upcoming email/CRM client will offer the following functionality:- Managing information from prospects and existing customers, as well as email from all business contacts, from one central screen.- Calling up CRM data from within an email, rather than switching to a different screen.- Making use of a single cloud database where files, information and email messages can be stored and accessed from a variety of Internet-connected devices. - Perform e-commerce tasks, such as processing payments, right from the email screen.The smart integration of email into CRM systems allows business users to get more done by not having to switch between applications. Searching for elusive attachments and copying information for further entry into databases are counterproductive functions. With Knovial’s email/CRM client, users not only save time; they are also able to put their multitasking skills to better use. Knovial’s innovative email/CRM client is freely available for one month with any other cloud platform packages.
Hands-on Hard Drive Diagnosis
There are a number of everyday scenarios where hands-on diagnosis is beneficial. Have you ever called up your auto mechanic, described a series of random sounds, and expected him to tell you how to fix it? Do you call your doctor when you are experiencing sharp pains and ask him what household products you can use to get healthy again? These are similar to the variety of scenarios that arise when trying to figure out a computer problem. We get phone calls on a daily basis of this exact nature. While the problems that are described seem quite specific to the person making the call, they are as vague to general computer troubleshooting as they come. Whether our customers have experienced a "blue screen" or if their hard drive is making noises, it is extremely difficult to pinpoint the nature of the failure based on these symptoms. Unfortunately, those simple descriptions are about the only thing anyone can glean without doing an in-depth analysis, so that is all customers can offer up when they contact us. (link)
How DIY Can Lead to the Cleanroom
Home users have become quite computer savvy when it comes to fixing minor problems. More often than not we are finding less logical/software problems making their way to our locations. Even after fiddling with their hard drive and taking it to a local computer technician, problems are often still not solved. That's when CBL gets the call. While the average customer might be able to do a lot of their own ‘DIY' investigation, learning a bit more about our evaluation process and the hardware complexities can bring a better understanding of why recovery projects end up with us. (link)