Hermes

Today I went into the store and had an amazing shopping experience! I was greeted by a lovely staff who was not only warm and welcoming, but also eager to help. I was interested in buying a gift for my friend and the sales associate I was working with gave me a scarf an...d horse bit set that I would have never purchased if she hadn't made me try it on, and I love it ! I am definitely going to go back for one for myself. I then was looking at the home section which they were re-doing today with new merchandise and was surprised by their new beautiful fall collection. I am currently remodeling my bedroom and am looking for new decorative pillows. A different associate came over to inform me about all of the services that Hermes has for home design. After explaining everything to me I ended up buying a blanket for my living room and taking home pamplets and swatches for my bedroom! I want to bring my business here because of how amazing the staff truly is!!!!!!!!!! Read More

The folks at this store don't see it as their role to help customers. My husband - inspired by the scarves, (he'd asked me for a list of scarves and colors that might work for me) - accidentally purchased scarves that were identical save for the borders. Sometimes with ...the scarves a change in color changes everything. Not this time. Nobody pointed this out to him - that he was about to spend almost $800 on identical scarves. When I returned with him - they told me nobody had forced him to take the scarves. The lack of any sense of engagement in the process was a disgrace to Hermes. This store is apparently independent - good thing for Hermes! I give 2 stars for at least taking the duplicates back. Advice: got to the Hermes in the city. Better service. People who care about the pieces they sell.....AH Read More