Long Beach Vacuum Inc

These people are thieves. They not only ripped off an elderly woman but then proceded to be verbably & physically abusive to her. They belong in jail or dead!!!!!!!!!!!!!!

DO NOT, I REPEAT DO NOT PURCHASE FROM THIS COMPANY! I needed a machine that could mainly clean tile flooring. LBV-scam said that the machine they sold me could perform this task with a hard floor cleaning tool which was on backorder. They sold me the machine and put ...my name on backorder. Now three months later after calling them several times still no hard floor cleaning tool. The last time I asked the regarding this tool. They stated, "YOU RECEIVED EXACTLY WHAT YOU ORDERED" and "ALL SALES FINAL". Way to go Long Beach Vac-SCAM!! Now I'm stuck with a machine that can only clean carpets. Needless to say over a $1,000 dollars. Who sold it to me, Richard the supervisor. Probably the Employee of the year for Sales! Read More

I bought my vacuum here less than a year ago - as I had just moved to the neighborhood (hence, I paid a little extra to buy it close by). Since that time, it has been in and out of the store 3 or 4 times for all kinds of problems. Finally, I demanded that they return... my money (these guys know me as they have seen me so much) and they claimed that they never sold me the vacuum because they don't carry the serial number AND if they did sell it they would have sold it for $120 - i bought it for $350 from there - they told me to go find the receipt. These guys put the vacuum together for me and took it out to my car - i've seen the same guy EVERY time I have been in there! They said that I abuse the vacuum (I live in a one bedroom condo, not much to vacuum) and that is why it always breaks. They only had it one of the times that I got it fixed there in the system. Then the guy said that he would give me a $70 credit towards another vacuum that I should buy from him. I've spent more than that fixing this thing... They are a huge joke and don't take responsibility for their faulty products. I was told not to go to to this place before, but did anyway - what a huge mistake! Read More

I've had my vacuum for about 8 months. It came making a screaching sound and I had to return it but it was fixed immediately and sent back. Now the cord to the power head has shorted out and I have to BUY a new one. The part that is shorted out is the one that stays fix...ed into the power head nozzel so it is not mishandled leading to the cord shorting out. I was disappointed that this is not covered although it is not too expensive. I don't think I would buy from this company again but I do think the quality of the vacuum itself is quite good. The thing that I am most unhappy about is that ther are several little annoyances that I feel a vaccum of this price should not have: i.e. the hose parts come apart easily, the on/off switch will NOT stay fastened to the belt; the cord to attach the power nozzel is very inconvenient...little things but after spending so much, I expect a little more too. The best part is the bag. When you go to empty it there is not a speck of dust that escapes. Read More

This is probably one of the worst companies I have ever dealt with. Their prices aren;t that good and the owners are horrible business people. You can't return anything, they make it very difficult. They don't stand behind the products they sell. It's worth it to pay a few extra bucks to go to a company that will stand behind what they sell.

I bought a vacuum cleaner. Arrived damaged and was not what I wanted. Returned it was told I will be charged a restocking fee of 25%. I never received my invoice, even though I asked for it at least 10 times and gave Mike (owner) my email address at least 6 times. I spo...ke with Mike and Rich (he did the sale) neither one of them ever mentioned anything about a restocking fee. One of the packages I sent back some how got lost (still trying to figure that one out). Overall a very unpleasant experience. Horrible customer service, rude and disrespectful. What I told my i will be calling my attorney he laughed as if he did not believe me. I'm waiting for my attorney to call me now Mike. You will soon be hearing form him. Read More