Mercantile Bank

I came to Mercantile Bank for the specific purpose of changing our existing checking accounts from accounts that were charging fees to new ones that didn't. (We had been in Sweep accounts for years, but now due to low interest rates, those accounts were costing us rath...er than paying us) I met with branch manager, who said she would take care of it. I spot checked the new account fees the next month or so and the fees were low and acceptable. I thought no more of it. Reconciliations are done by our office manager, not by me, so I didn't revisit this issue again till this September. Then in September I discovered that Mercantile had quickly increased our fees to $65/mo without permission. CHECK YOUR STATEMENTS! WATCH OUT! Read More

After 9 phones an 2 letters since April,this Bank has never got back to me.They had ablock on the account that should not have been there,an the answer on the phone was sorry we will take care of it now///an now has never came..Great SERVICE