Morris-Jenkins
Location & hours
- Mon Mon 24 hours
- Tue Tue 24 hours
- Wed Wed 24 hours
- Thu Thu 24 hours
- Fri Fri 24 hours
- Sat Sat 24 hours
- Sun Sun 24 hours
Reviews
...and he didn't even offer any lubricant!
Called MJ after waking up to a cold-blowing heater (because, who else can you name?) Schedule an appointment between 6 and 9 pm. MJ shows up at 7:00, by 7:15 he can tell me my high-limit switch is kaput and describes the problem. "I'll call and see how much the part is...... *returns from van*... $450." Now I don't know anything about HVAC but I have sense. This part looks pretty much exactly like a car's thermostat. Two screws and two wires. How much can that really cost?So I thank him (but no thanks!), pay him his $89 and send him on his way. 30 minutes of Googling, one local supply house, and eight bucks later, "I have warm heat in my house tonight!" I just did the math, and that's a markup of OVER FIVE THOUSAND PERCENT. Friendly, prompt, and professional will never redeem a bunch of price-gouging scumbags. I don't want to go online and call names, but 5000% is... beyond indecent.
Thanks Jason!
Jason was very professional and tended to the task he came to do. We appreciated his pleasant personality. Thank you for always sending such high caliber technicians. We rely on your company for service and you never disappoint us
Rare Characters
Your service is top of the line. I appreciate it. It shows that you value your customers and that is a rare character exist in todays culture.
Training Shows
I researched and read about multiple HVAC companies around Charlotte before I made the call. Morris Jenkins stood out in reviews, exposure, etc. I called and had a nice experience setting up my appointment. They were able to get me the next day(Friday - I called on Thur...sday evening). The technician Adam arrived right on the dot - I swear the doorbell went off as the clock switched to 12:30! He went directly to work and documented the issue with my unit. He explained in detail the problems with the solution. This made me very confident. Then it came down to price - I didn't have a ton of cash because my wife recently lost her job. It was well below what I expected to pay. He went back to the warehouse to collect the needed parts. Returned in reasonable amount of time. Installed the replacement parts and buttoned up everything to what it looked like previously.
Would use again
Tech listened and wrote down our concerns. Documented exactly what the options were with pricing. Let us take the time to decide with a no pressure sales tactics like typical service industry.
We selected the best option in our price range. He worked and completed the repair in a timely fashion.
Mr
Had a great tech come to fix my heat at the beginning of this new cold season. He was excellent in helping us understand the problems, the solution, and the cost. Very reasonable and upstanding.
Plus they worked around my oddball work schedule. A+!
