Q&A Newbie (0 pts.)
When I cracked the screen on my iPhone, I went to The Web Zone because they advertise this as a same day repair. It ended up taking an entire week because when it was first returned to me, I couldn't hear through the speaker. When I came back to their office, they initially refused to take responsibility. Since when is quality control the responsibility of the customer?
Over the course of 7 days, I had to make 5 trips to their office. This was due to the errors made during repair but also because of their poor communication skills. One of the 5 trips was made simply to drop off my wall charger because they failed to mention this would be needed. How does a company that repairs iPhones not keep an iPhone charger in the office?
Overall, The Web Zone is lacking in professionalism, skill, and courtesy. The last straw was when I asked for a refund and they told me they couldn't give me one because my phone had been fixed the same day.
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