Q&A Newbie (0 pts.)
WE have a mattress that is 8 months old from this company. In 5 months the covering was wrinkling and the inside twisting. They told me I had a one year warranty because I did not purchase box spring there. In 5 months I called them for repair and they came to house, very rude, ripped LCD mount off door, Took out mattress and brought back 2 days later after they said it was the filling was deteriorating and the fixed at their expense, said they tried to get manufacturer to refund they wouldn't do it. They also had to repair metal in there. He told me his brother said they are not going to do anything to this mattress anymore. Got back mattress was worse than when it left. It was bending in on sides, the stitching was coming off mattress and the divets were still in the mattress. They say they make this from start to finish there not true, they told me after they sent the covering away for stitching. Make sure you get everything in writing they dont' go by their word.
WE have a mattress that is 8 months old from this company. In 5 months the covering was wrinkling and the inside twisting. They told me I had a one year warranty because I did not purchase box spring there. In 5 months I called them for repair and they came to house, very rude, ripped LCD mount off door, Took out mattress and brought back 2 days later after they said it was the filling was deteriorating and the fixed at their expense, said they tried to get manufacturer to refund they wouldn't do it. They also had to repair metal in there. He told me his brother said they are not going to do anything to this mattress anymore. Got back mattress was worse than when it left. It was bending in on sides, the stitching was coming off mattress and the divets were still in the mattress. They say they make this from start to finish there not true, they told me after they sent the covering away for stitching. Make sure you get everything in writing they dont' go by their word.
Yesterday I came in contact with a person that owned a small business in Espyville PA. Thank you for your kindness and showing me that some people can still care about other people and not just the almighty dollar. You know who you are. I just wish that the world had more people in it like you. THank you again for your kindness.
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