I worked for Betty and John for many years. The trade skills that have been taught to Richard by John are a priceless asset that cannot be learned anywhere in the country. There is really nowhere else you can purchase some of the vintage style trophies and awards but Trophies of Distinction, I should know because I helped run the place when John was passing away suddenly. During that time I had to deal with many rude people who had no compassion for a family losing their rock. The art of engraving is also something that has been passed down by Betty in the company. It is hard to please people who expect perfection and have only low grade artwork to start with. I think it is rude that someone would complain about Richard and Leslie doing their best to keep the place going, with or without Betty. Betty is still an important asset to the company but as she gets older, like we all will one day, there are somethings she now can't do on her own. They have made many improvements and I'm proud