Next Best Thing In New Bern

Walmart has better customer service than they do! I was ignored for ten minutes while an employee had a personal conversation with the lady who had finished checking out before I even walked in! I had three kids with me! She acknowledged that I was there and them kept u...p the conversation! She had the nerve to tell me that if I needed her so bad I should have interrupted her! Well honey that's not my JOB! I am a small business owner and I know small businesses are built on customer relations! Than I find out that my clothes were sent to charity with out even a call to tell me my clothes were being pulled. I am furious that when I asked for the check mailed so I don't have to be ignored when I come in next time and so I don't have to bring my small kids out for a two minute errand she told me they don't do that Read More

The staff at the New Bern Store are very personable and customer service focused. It's a great store to visit for your children or grandchildren's clothing needsJ Pierce

I have shopped there on a number of occasions and have been pleased with my purchases. However, I find that I enjoy my shopping excursion more when that old lady is not around. She is fine with me, but I have seen her get snippy (and even rude at times) with some customers concerning questions being asked and their items that they bring to consign.

I have been a consignor with Next Best Thing since it began. The policy changed from 50/50 to 60/40 in Jan. 2009. The new owners took over in july 2010. The new owners didn't change anything in their policy. The orginial contract that I signed in 2007 says that if they ...pull your items from the floor then you will be charged. There is no fine print. They must have not read their contract. I have brought more than 25 items at a time, but I dont overwhelm them with 300 pcs of clothing that are all stained.The problem is you need to bring what they are accepting. If you do then you are fine, if you dont then why should they waste their time going through your junk and storing your junk for you. They dont even make you iron or hang your items which most consignment shops require. My items are pulled in a timely manner not 3 weeks later- and they are all there- and are not missing as they were before. if they miss a stained item then they pull it from the floor- they try to catch all theycan Read More

I LOVE THIS STORE. DONT KNOW WHY THE LAST REVIEW HAD THOSE COMMENTS, BUT EVERYTIME I ENTER I HAVE SOMEONE GREET ME- THE STORE IS BETTER ORGANIZED AND CLEANER THAN BEFORE. ALL THE TOYS HAVE THEIR PIECES AND AREN'T SCATTERED AROUND THE STORE. THEY ARE WILLING TO SEARCH FO...R ITEMS AT THEIR COUNTERPART STORE IN JACKSONVILLE AND EVEN BRING THEM TO NEW BERN SO YOU DONT HAVE TO MAKE THE DRIVE. THE PREVIOUS OWNER WAS ALWAYS SLOW TO GET MY ITEMS ON THE FLOOR- AND HALF OF MY STUFF ALWAYS MISSING WHEN I ASKED FOR IT BACK. WOULD RECOMMEND TO ANYONE TRYING TO SAVE MONEY FOR THEIR KIDS OR GRANDKIDS. I MAKE MORE BY CONSIGNING THAN I DO IN A YARD SALE OR BY HAVING SOMEONE BUY IT OUTRIGHT. I ALWAYS GETS LESS WHEN THEY BUY OUTRIGHT- I WOULD RATHER HAVE $55 CONSIGNING THAN $15 BUYING IT OUTRIGHT. WHO WOULDN'T IT. TRY IT FOR YOURSELF AND BE THE JUDGE. Read More

I'm totally disappointed in this store. No one ever greets you when you walk in the store. All the clothes are outdated, look really worn, and expensive. I've also done business with this store and everytime I called, the woman that answered was impolite and very short.... They were quick to talk bad about their competitors, too. I'm never taking my business there again. Read More