Ninas Cleaners

This cleaners is lacking to say the least. They take forever, and they lose items as well. When I refused to pay for something that they cant find and has taken over a month now, they were quite dismissive. Not happy with this place at all. Need to work on customer service.

We have been doing business with Nina's for 10 years. I understand there has been changes in ownership during that time. But, my wife dropped off my sport coat (Ralph Lauren $350.) to be cleaned in August of 2012. When she asked for a ticket she was told she did not nee...d one, we were in the system. Upon returning to pick up the jacket they said they had no record of it.I spoke with the owner who happened to be in the store who told me to call back Friday.I came by a week later and there was no sign of my jacket Read More

I have an issue with Nina's Cleaners in Homewood. I purchased a dress shirt with a sash ($80) in Houston Texas a month ago. I purchased this shirt at a Boutique. It's a rare shirt. I took it to Nina's Cleaner's last week to get cleaned. When I dropped off the shirt th...e sash was included with the shirt. I went to go pick up my shirt, there was no sash. This shirt can't be worn without the sash. I asked the lady what happen to my sash, and she didn't know. She called her boss to see if he seen it and to bring the miscellaneous sashes to the Nina's Cleaner's location. The clothes are sent to Cullman for cleaning not inside of the place of business. Every time I call, I'm placed on hold while she calls the manager on another phone. He has not sent the bag of sashes to Homewood. The owner has not returned my phone call. I am looking for him to pay for my shirt that I bought and reimburse me what he charged me to clean my shirt. Read More

i have been a customer here for several years.Earlier this week I took three(3) pair of jeans yo have them laundered and heavy starch. On Wednesday march 24 I went to pick these jeans up,two pair were fine,but one pair,my brown stone touch jeans had not been done proper...ly. The attendant was shown that the crease was on the side instead of down the middle.She said she would send them back and have them done correctly. On Saturday i returned to pick them up,they were still wrong.The attendant was shown the same problem,she said that she did not know why they had not been corrected, but said I could take them home and iron them.She refused to credit my account at that time.I took my pants and left without incident.I thought that was the wrong thing to tell someone that wanted a professional job done to there clothes.i will not be taking my business there again. Read More