Geek Squad Horror Story

   I brought my Sony laptop from Best Buy on Black Friday '09' and along with it an accidental damage warranty just in case, which was one of the smartest things I ever did because, about a month later my nephew knocked a full cup of coffee over on to it and it had to be replaced, which is the first of geek squad nightmares, they had my computer for more than six weeks before they said they would be giving me a new one and they didn't have my model so they gave me the upgraded version which has BluRay DVD player and it cost me $60 in tax to resolve the issue. They recently my left mouse button feel off so I waited till the day before my warranty was going to expire to bring it in for repair because I use it for my business Creative Computing Concepts. I took it on 12/4/10 along with all my receipts for all the changes that had applied to the computer and the warranty. So they signed it in and gave me a the paper work they called me back on the 14TH to say that they got it back from Sony not fixed cause it wasn't the computer that was originally associated to the warranty, because the Tech that did the paperwork didn't even bother to look at the warranty papers I gave him and signed the laptop in wrong so they told me that would correct the paper work and have it sent over night back to Sony and make sure that they noted their mistake and request for it to be sent back over night, two more weeks go by and I get a call that its done I go to pick it up only to find that when it was not there because they had the wrong numbers on the paper work again so it came in and went right back out with the corrections, when I finally get it back three more weeks later I find out that they wiped my hard drive and reset it to factory settings because they replaced that whole top outer casing which is considered to be a major repair and anytime they do a major they return the computer to factory settings. Geek Squad is the worst service I have ever seen in my life and I found out that the Techs they working there are not even Certified. Now that my warranty is expired I will never purchase another one from them. I am a small computer company and I am a fully certified professional and I think its disgusting how they do business and when you ask them how long a repair will take they tell you they can't say for sure but its usually at least two weeks." AT LEAST TWO WEEKS" THEY SAY...... MORE LIKE TWO MONTHS I SAY!!!! Anyone else with a horror story about geek squad, or a comment  let me know and if I get enough I am going to make a new Blog site just for GEEK SQUAD HORROR STORIES.....send them to me if you have them!!!!!! THIS SHOULD NEVER HAPPEN WITH A PROFESSIONAL SERVICE COMPANY THAT IS WHY A STARTED CREATIVE COMPUTING CONCEPTS, AND I GIVE MY PERSONAL GAURANTEE THAT THIS WILL NEVER HAPPEN AT CREATIVE COMPUTING. WE EMPLOY ONLY CERTIFIED PROFESSIIONALS THAT OUR DEDICATED TO CUSTOMER SERVICE AND AS THE OWNER I MAKE SURE TO PERSONALLY HAND PICK ONLY RTHE BEST OF THE BEST TO WORK IAT OUR COMPANY.