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About Serenity Day Spa
Matrix, Biolage
Location & hours
- Mon Mon 9:00 am - 6:00 pm
- Tue Tue 9:00 am - 7:00 pm
- Wed Wed 9:00 am - 8:00 pm
- Thu Thu 9:00 am - 8:00 pm
- Fri Fri 9:00 am - 8:00 pm
- Sat Sat 9:00 am - 4:00 pm
- Sun Sun Closed
Reviews
worthless gift certificate
i am also left holding a worthless 200.00 gift certificate. what is the usual procedure to deal with this? anyone?
Called today - and the # was disconnected!!
I wanted to respond to the person posting a review that had a $300 GC and now the Spa is closed with no warning! Luckily I used my $200 GC in Sept but still had $40 or $50 left on it which they said they would hold for the next time. Today I was feeling like a facial ...and called to find the # was disconnected and they were closed! I cannot believe this - imagine all the folks that had GC out there - they are stealing our money!
Closed With NO Prior Notification
For mother's day 2008 ,my husband purchased a lovely day spa gift certificate worth over $300. My certificate was assigned an official certificate number and my information was recorded by the spa. They did not bother to notify me of their sudden closure, leaving me hol...ding a worthless $300 gift certificate. I am most upset by the fact that this was my first mother's day gift and I was really looking forward to a relaxing day that will never happen. I am not sure of my rights as a gift certificate holder, but I have contacted a lawyer and will pursue this matter based on principle. It is not right to take money for services never rendered. They could have made an effort to contact all gift card holders on record, making sure that they didn't leave a wake of angry customers. If you experienced anything similar to my situation I would appreciate hearing from you. If you are the former owner or management of this establishment, you will be hearing from me soon. I can't imagine running a business with such disregard for what is right.
Grossly uneven results!
The stylist was very nice and my hair looked good when I left (from the front). When I washed it later I discovered that I'd been walking around all day with a couple of strands that were several inches longer than the rest in the back! Upon examination in the bathroo...m mirror I discovered that the back was not even at all! I should also point out that I don't have a very complicated hairstyle--a blunt bob! I was very disappointed at spending $40 for an uneven haircut.
Best Haircut I've ever had!
I have very straight, fine hair which is difficult to cut. This stylist knew just what to do with it! I can't recommend them highly enough.
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