Thomas Ballard, OD

So disrespectful and rude... I will never go back or refer anyone!!!! I was there on 2/4/12 to pick up some glasses that I'd ordered weeks before. After entering, I approached the receptionist to gv her my name and let her know that I was pickn up my glasses. She told... me there were 2 people ahead of me... Ok cool. Well, after sittin there for abt 20 mins 4 other groups of people walgked in... and they didn't sign in just started looking at frames. After they'd been in the office for abt 5 min, they were helped right away... one lady was asked to have a seat at the desk to have measurements taken, two other ladies were directed to go to some area in the back, and a lady and her daughter were walked to the room where glasses are kept... the daughter was given her glasses out of this room while standing at the doorway waitn for the doc?? to find her pair. After seeing all of this, I approached the secretary!! and complained. She then called to the back, and let the dude know that I shld've bn helped next. While he was still helping those that arrived after me, he finally approached me and told me ""just a minute"". Now aware that I'd been there before others, he continued to help those others while I sat for abt 5 more mins... becoming more and more po'ed and feeling totally disrespected I left w/o getting my glasses, because someone was abt to get cursed out. I go there, sign in, and wait in an orderly fashion... get treated like I don't matter as a customer. Others walked in and don't sign in, but they're in and out within 10 mins and/or have doc's?? attention w/i 5 mins. Oh, I failed to mention that my husband and I were the only black people there and I'm not one to play the race card... I just call it like I see it!! At First Eye Care at 635 and Preston Rd, the use of intergrity, respect, and excellent or even average customer service doesn't apply to all!!! Read More