Automotive Service Advisor Duties

Automotive service advisors' duties can vary depending on where one may work. In some places this position is reserved for individuals that only want to work speaking with customer about their needed service, but in other places an advisor may need to complete auto work as well.

An automotive service advisor's duties are not exactly listed in black and white. The responsibilities of people in this profession can range from customer service to completing minor auto repairs or maintenance. You can find these professional in various car dealerships and automotive repair shops dealing with various customer issues.

The biggest requirement of an automotive service advisor is the ability to listen and communicate with the public. This advisor is responsible for making sure the customer is aware and understand the repairs that need to be made to his or her vehicle. This position holder must also handle customer complaints. They often catch the heat for any issues that may arise during a repair.

Though it is not done on a regular basis, an automotive service advisor may sometimes help with certain vehicle repairs. This, of course, depends on the location in which the professional is working. Some dealerships may not promote this idea, but smaller auto shop may seek the help of the advisor when business gets heavy. It is not uncommon for advisors to be able to do simple tasks like oil changes and tire rotations. Some of these advisors are retired mechanics, so it may be they are just as qualified as any other to complete the task.