Automotive Service Advisor Job Description

Automotive service advisors are your main point of contact for getting your car fixed and running in the most efficient way possible. They use service skill to target problem areas with your automobile and work with the technicians to ensure those problems are resolved. 

Automotive service advisors are vehicle experts who work at dealerships and repair service centers. They gather necessary information need to provide expert advice on repairs. Service advisors interact with customers and repair technicians to ensure all work is performed to satisfaction. Though the duties of automotive service advisors vary, they generally include:

• Greet customers and collect vehicle data


• Create, cancel and confirm service appointments


• Report vehicle history and target issues relating to customer experience


• Offer recommendations to customers based on the type of repairs needed


• Estimate the cost of parts and labor and the time frame expected for completion 


• Monitor the progress of vehicles being serviced and inform customers when necessary


• Promote the sales of service, parts and accessories


• Maintain a log of written orders and status


• Respond to telephone inquiries regarding questions or concerns for repairs


• Adhere to company standards, policies and safety procedures


• Ensure all requirements for state and federal laws regarding automotive repairs are met


• Respond to customer concerns and resolve complaints
  
  

For most employers, a high school diploma is required along with two or more years of experience. In some cases, management experience is also a requirement. ASE certification and sales experience are a huge plus when applying for an automotive service advisor position.