Retail Banking Job Description

Retail banking offers financial services and accounts to customers. The banking industry employs many customer service professionals to assist customers with their accounts. A few examples of retail banking customer service professionals are bank tellers, accounts clerks and loan officers.

Bank Teller

Bank tellers interact with customers and provide them with basic banking services. They assist customers with making deposits and withdrawals, as well as loan payments. Most banks do not require a college education to work as a bank teller. It is an entry level position with a median hourly wage of $11.35.

Accounts Clerk

Accounts clerks help customers open accounts. They discuss banking products with customer and help them choose the correct product. Accounts also assist customers who want to close their bank accounts. Banks do not require a college education to work as an accounts clerk. Banks sometimes prefer their accounts clerks to have experience as a teller and may promote from within to fill this position. Accounts clerks make an average of $14.53 per hour.

Loan Clerk

A loan clerk helps customers apply for a loan with the bank. They are responsible for helping customer fill out their forms and making sure the forms are filled out accurately. Loan officers then process the forms and complete paperwork after the bank approves the loan. You do not need a college education to work as a loan clerk, but some experience in the banking industry is helpful. These professionals average $15.61 an hour.