LADY GRACE BEAUTY SPA

This has been one of the worst experiences I've had for trying to book my massage that I paid for thru Groupon. First I call the number on my paper at 10:35 am and I get no answer. Then I try to call again at 11:50 am and i get through to someome on the phone (dont remeber who.. but im assuming it was Lady Grace herself) and I explain to ther why im calling Lady Grace Beauty today and I'm explaining how I bought a massage through Groupon.... I get a " Um I dont know, I would have to see. Im booked for the next 2 weeks, im in the car right now. I will to call you back when I get to the office." So at first I was thinking... Didnt I call the office phone ? How is she in a car during business hours if I called the business phone ? but I shrugged it of because I was like.. Ok, no problem, she'll call me back. She Didnt..... So then I tried calling the next day a little earlier then I did before because I figure maybe if I try at a different time, I could reach her better to schedule mine and my boyfriend's appointments. No answer .. so I was thinking maybe its too early, so I tried again on my lunch break... no answer. Now its 3:50 and I try again to call.., No answer.... stilling giving them the beneifit of the doubt i think maybe they are closed today. They then call me back at 7pm. I unfortionally I missed their call. So I tried the next day at all different times again. Needless to say i called a bunch more times through out the day and left countless voicemails asking them if the can leave me another number that i can get in contact with to schedule my appointments. Call them again on the next day... got a missed call from them while i was in work. I called back on my lunch break and got nothing, Called back again after work... Got nothing. Now this is annoying... how are you this "business" yet doesnt answer the phone and never calls you back. I just dont understand how everytime i called no one ever answered... how do run a business like that. Shouldnt someone be answering the phone at all times? idk... I gave up because now it had became an annoying/ pointless game of phone tag.. yet she is the business owner ? im still shocked... So i called Groupon and had them refund my money. This place has no clue what they are doing !!!