USA Tools
About USA Tools
Complete stock of automotive tools, automotive equipment, industrial tools, tool repairs, and parts sales. Major brands: Dewalt, Makita, Porter Cable, Milwaukee, URREA, Lisle, KD, IR, CP, Vise-Grip, Bosch, Skil, OTC, 3M, and many more...
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Reviews
Horrible Customer Service
Sincerely wish I could rate this company zero stars. Ordered a drill bit 3/27, 3/29 they marked that it was awaiting shipment, two weeks later call for an update and am given a tracking number. Watch the tracking for a few days and it delivers in Wisconsin, I'm in Texas.... Call them back and find out I was given a tracking number for a different customer due to them putting my bit in the wrong package, asked if I could wait for the bit to be returned and reshipped, informed them that I couldn't as this was delaying my project, they stated (4/14) they had one on the shelf and could ship out the next day (4/15), I agreed. 4/19 I get an email that my order has been marked shipped with a tracking number. Called 4/20 and was told it would be shipped that day, tracking never changed. Called 4/21 AM and was told it would go out that day, someone called me 4/21 afternoon and told me that it had been shipped out 4/20 afternoon. Still no change in tracking. Called 4/22 and was told the notes from 4/21 indicate that it would ship 4/21-4/22, was later told that they were sending an Uber to pick up the item and bring it to them to ship out. 4/22 they called again and let me know they were packaging it and it would go out that day. Drill bit finally delivered yesterday 4/27. I waited a month for a drill bit and got absolutely nowhere with this place. Save your money and steer clear of this place. Nobody knows how to tell the truth or hold up their side of the deal.
Terrible Communication
Ordered a tool and never received shipping confirmation. I wrote two emails, never received a response. Called multiple numbers, admittedly after hours, phone just rang and rang with not voicemail to leave a message. Called during business hours the next day and mag...ically my tool was shipping that day and I received the shipping notice. I don't typically mind if things are late, as I understand stocking issues, but at lease communicate!
ORDERED ONLINE
I ORDERED A PART ON12/30/09 AND THEY TOOK THE MONEY OFF OF MY CARD BUT WHEN I CHECKED THEY CANCELED MY ORDER THE PART WAS OUT OF STOCK I CALLED TO GET MY REFUND TWICE AND SO FAR NOTHING.IT IS NOW 2/8/10 .I WILL UPDATE IF I EVER GET MY REFUND.
