TOP DOLLAR PAID FOR GOLD&SILVERTURN YOUR STASH INTO CASH TODAY! Read More

Adeptiv Solutions understands that your customers place orders through different channels, and also need support through their chosen method of communication.  What is a multi-channel experience? It’s the experience a customer has of a brand gained from all interactions through managed and unmanaged points for the duration of that... Read More

If you Improve your warehouse management you'll enjoy an overall improvement in your supply chain. Improving your supply chain means getting goods to your customers more efficiently, and at higher profit margins to you. Smart warehouse management is the single best way to achieve this. Here are some tips to increase your productivity a... Read More

Have you reflected recently about your leadership style?  Areyousomeone whoyou'dlike to work for?  As we begin the new year, think about how your employees see you as  their leader. Studies have shown that employees feel the most comfortable in a FAIR work environment. Performance tends to be a fairer way to measure work... Read More

I came across an article in Supply Chain Brain discussing a new trend for Logistics companies to be “all things to all people.”  It’s interesting to see that there’s pressure to go down this road.  I welcome any additional thoughts on this topic.   Logistics companies are moving away from strategies based either on custo... Read More

This is a continuation of an interesting article I read called“Is Your Critical Data Protected in the Cloud– as Well as Leveraged to Its Full Potential?” by Joseph King from JDA Managed Services.  In his article, King discusses concerns that business owners often have about having their sensitive data in a cloud-based system…. How... Read More

As shoppers gear up for another mad holiday scramble, smartphones and tablet computers are emerging as Santa's electronic helpers. And if the big guy up north isn't in touch with the times, shoppers are. Stuck in a humdrum economy and facing continued high rates of unemployment, consumers are increasingly finding that their mobile devi... Read More

Most mobile users expect to make sacrifices – in terms of content depth and feature-richness – in exchange for the convenience of any-time, any-place mobile web access. But one thing they won’t sacrifice is speed, and they continue to rank speed as more important than functionality in determining the overall quality of an online experi... Read More

Capital outlays and technology investment are so great that many companies want to outsource their distribution. But several steps should be taken before they spin off that function, including a contract with terms, KPIs, pricing and penalties; a project plan; milestones and metrics; and a solid team. (Source: Timothy Sheehan) Call Ade... Read More

How much does mobile site performance matter? A lot. Morgan Stanley predicts the volume of mobile web users will outstrip the number of desktop Internet users by 2015. According to Forrester Research, mobile commerce will top $6 billion by the end of 2011 and reach $31 billion by 2016. www.adeptivsolutions.com Read More

Consumers know you no matter how you contact them; you need to know them in return.  Test and target content across technologies to optimize your business’s results. For instance, USAA adopted a multichannel analytics strategy to track customers' financial and insurance needs throughout the span of their lives--from weddings and f... Read More

When hiring a wedding consultant, what are you expecting from them? Read More

In a recent discussion on linked in, I asked “how do you train your employees to deliver your brand?” The overwhelming theme was that you need to document what your company’s vision, mission and values are and how do those translate into a customer experience for your brand. Have you taken the time to document those for your company? I... Read More

How do you know if a carrier has given you a good deal or a bad deal? Most shippers assume that the base rates of parcel carriers are the same, and that a 40% discount from one carrier is obviously better than a 35% discount from another carrier.   Question to ask yourself: What if the carriers who offer the 40% discount have a ba... Read More

The right tools are essential to a great brand experience! In a recent discussion on linked in, I asked “how do you train your employees to deliver your brand?” The overwhelming theme was that you need to document what your company’s vision, mission and values are and how do those translate into a customer experience for your brand. Ha... Read More